Billback basically an AP function with a twist at Delicato. Any kind of program that is ran for our Distributors, Incentives, Depletions, Samples ,Block Grants, Distributor banks, ect I pay out. This position requires me to follow our Corporate Compliance Policy/rules and regulations very closely. This varies from state to state due to working with Alcohol. Lots of Account Reconciliation, Data entry, Analyzing price structures. I work very closely with my Distributors and my Great Sales Crew on the North East/South East.

Collect, Reconcile and Claims.

• Responsible/monitor all e-mail inquiries regarding client’s accounts quickly and accurately.• Diplomatically resolves customer complaints & credit card charge backs in company’s favor.• Post all payments such as; wire transfers, ACH, pay-pal and credit card payments.• Process approved refunds, create necessary reports & assist with monthly credit card recons. All billing, Invoicing and monthly Statements, Cash Application. • Create and mail P.O.’s statements, quotes, collection letters, credit memos, invoices and receipts.• Negotiate new payment arrangements for past due accounts/discontinue services.• Learn and implement new company software, products and responsibilities as needed.• Update & maintain all customer’s personal accounts, billing and services confidentially.• Assist Sales Reps & Tech Support Depts. with the opening of all new accounts, upgrade existing services and assist in the closing of all transactions, while providing the customer exceptional follow-up care.• Calculate and apply all approved refunds, discounts, and prorated amounts to accounts.• Substantially reduced outstanding A/R by 40% through aggressive daily collection calls.• Acts as a liaison between department managers & corporate office with all policy implementations.

• Responsible/monitor all e-mail inquiries regarding client’s accounts quickly and accurately.• Diplomatically resolves customer complaints & credit card charge backs in company’s favor.• Post all payments such as; wire transfers, ACH, pay-pal and credit card payments.• Process approved refunds, create necessary reports & assist with monthly credit card recons. All billing, Invoicing and monthly Statements, Cash Application. • Create and mail P.O.’s statements, quotes, collection letters, credit memos, invoices and receipts.• Negotiate new payment arrangements for past due accounts/discontinue services.• Learn and implement new company software, products and responsibilities as needed.• Update & maintain all customer’s personal accounts, billing and services confidentially.• Assist Sales Reps & Tech Support Depts. with the opening of all new accounts, upgrade existing services and assist in the closing of all transactions, while providing the customer exceptional follow-up care.• Calculate and apply all approved refunds, discounts, and prorated amounts to accounts.• Substantially reduced outstanding A/R by 40% through aggressive daily collection calls.• Acts as a liaison between department managers & corporate office with all policy implementations.