• Supervise a team of dispatch operators monitoring burglary, fire, and access control alarm systems ensuring strict adherence to company policies and procedures, while effectively executing all standard operating procedures.• Established and maintained a high standard of performance, guaranteeing that all dispatch operators consistently met and exceeded company expectations.• Ensured the seamless execution of incoming and outgoing customer emails and calls, providing prompt and efficient responses to meet customer needs.• Demonstrated proficiency in troubleshooting equipment issues, minimizing downtime and optimizing operational efficiency.• Fostered a customer-centric environment, consistently meeting and exceeding customer expectations through proactive communication and problem resolution.• Conducted regular training sessions to keep dispatch operators updated on the latest procedures and protocols, ensuring a high level of competency within the team.

• Conducted verification of secure funds, demonstrating a commitment to financial accuracy.• Systematically reconciled registers at the close of each shift, ensuring precision in financial transactions.• Executed the preparation and verification of nightly deposits, adhering to stringent financial protocols.• Implemented a comprehensive tracking system to identify and report all discrepancies promptly.