Develops and oversees steps of projects and proactively guiding them through the internal workflow process including costing, resourcing, integration, performance, monitoring and reporting for The Weather Company’s Advertising operations department.-Define project objectives, create schedules, and oversee quality control through Salesforce-Assign and manage Creative Lab resources, third-party contractors and/or consultants-Communicate scope/schedule changes to team and provides solutions for addressing change-Provide project timelines to client sales and other internal teams; maintain timing shifts throughout project durations-Coordinate and build strong working relations with various internal organizations including: Ad Products, Ad Tech, Creative Lab, Salesforce admins, Sales reps, CSM’s, AM’s, Ad Operations and other business partners-Maintain training documents and all onboarding processes for new hires

Partner with Project Manager/Project Owners and sponsors to build Communication strategies that are simple, accurate, engaging and effective. -Lead all scoping calls with Project owner/manager(s) to understand all communication needs prior to building strategy-Streamline processes for from Campaign and Adhoc requests in Smartsheet for a more streamlined process for all users- Assign new projects to the Execution Campaign Managers from Intake Poc DocSmartsheet AdministratorLead daily/weekly Core/Individual team Smartsheet meetings to set expectations, gain feedback and provide updates on project progressBuilt Culture & Communications team/Director DashboardCreate multiple customized reporting and charts Manage and test customized automationsCollaborate with internal partners to build intake process tracker, VCG CS Communications Form & Campaign Manager formManage testing for a small team of CM’s C&D and Multimedia to solve for feedback provide by users Manage testing log/action trackerConduct training sessions for entire Culture & Communications work groups (100+ employees)POC for Intake governance process/ serve as a backup for GatekeeperMet with Smartsheet POC admin team to continue to apply best practices and solve for Smartsheet limitationsBuilt Cadence Requests form for Digital and System Enhancement projectsBuilt partnership with HQ for their Smartsheet roll out Comm Strategy; share best practices from Team Complete all Ad Hoc requests relating to Smartsheet automation, reports, sheets and forms on a daily/weekly/monthly basisBuilt universal Verizon Consumer Group's Ad Hoc Request form for all channels ,(Customer Service, Inside Sales, Indirect Sales, Retail, and Strategic Partner Channels; streamline 2K+ requests

Verizon-Manage & facilitate Leadership Business Meetings and Market Events for 18 markets by building schedules, sending invites, partnering with OEM's, Media team, venues and outside catering businesses-Track all meeting attendees and partner with executive support teams to schedule guest speakers; partner with HQ contacts and sourcing to stay within Verizon CVent policies-Negotiate hotel, private venue, AV, and catering contracts to ensure within event budgets -Develops project plans and presentations for communication at all levels. Maintain deck content, action items and facilitate & lead team calls; partners with project contacts to manage timeline and ensure logistics are outlined and deadlines are meto VP Market Town Hall Events o OneHBA Operations Summit Eventso VP Leadership Business Meetingo OneHBA Strategy Sessionso OneHBA Director's Operations Reviewso Customer Service Appreciation Weeko New Market Launches-Partner with the OneHBA AV & Communications team regarding events scheduling, planning and logistics to execute on virtual and Face to Face meetings-Create and manage Event calendars for multiple events to avoid Director & VP schedule collisions-Create event agenda and run of shows to manage meetings and events -Provide analysis to drive OneHBA strategies, engagement and ensure delivery of energized meetings-Purchase prizes and give-a-ways for employee recognition-Own full project responsibilities of projects by managing cross-functional and detail project plans and teams -Provide leadership support and acts as a direct POC for all events on and off site-Plan, lead and execute on multiple events simultaneously-Partner with various functional teams to support key initiatives; communicate to all levels of leadership by providing project status updates-Proficient in MS Excel, PowerPoint, Google Drive and MS Word; ability to manage share point sites as an administrator

Completed 6 week Trust Point project lead by Marketing Lean Six Sigma Black Belt applying several VLSS processes to solve for Customer Pain Points.-Provided analysis for Area VP of Marketing to identify opportunities specific to customer pain points around new feature.-Partner with South Area Marketing /serve as Ambassador to increase idea review and implementation rates; enhance collaboration, and drive awareness and engagement within channels.-South Area and National Call Library Administrator- Created South Area Call Library Process Changes-Identified gaps in the South Area Library layout- Streamlined folder structure to improve efficient utilization. Outlined Call Masking Request process met 48 hour deadline; Utilization increased by 11%.-Project Lead for training initiative- Utilize training reports, compile spreadsheets and delegate work to team for audit completion; Analyze team findings to create Area/ Center read outs for leaderships review outlining successes and opportunities. -Support Center launches to identify training opportunities prior to Area launch.-Customer Pro- Analysis of center employees- Provided special analytics for Pro representatives requested by AD.-Partner with call centers via weekly meetings and attend site visits for best practice sharing, trending updates, process recommendations and follow up to ensure execution.-Attend and lead calibrations, leadership meetings, and focus groups; Make formal presentations.-Effectively communicate with peers, supervisors, associate directors, and other members of senior leadership to drive positive impact. -Create documents and skill drills to be used by leadership for coaching opportunities-Partner with team to drive campaigns for more efficient awareness on new processes.-Create weekly call handling process scenarios to aid center supervisors in coaching and quality assurance.-Proficient with PC and MS Office applications including Word, Excel and PowerPoint.

-Provide project management support for SFO CS Strategic initiatives.-Attend, lead and actively participate on project teams to ensure understanding of and conformity to guidelines, standards, processes and methodologies. Teams include (but are not limited to) customer experience, employee experience, business efficiencies, technical support strategy, communications, marketing, etc. -Work closely with call center management to ensure proper execution and implementation of all initiatives impacting the SFO CS centers.-Present projects and status updates to South Field Customer Service management.-Proactively identify efficiencies and resolve disconnects to maximize process/project -Research and respond to questions, issues and OST requests submitted to SO CS GTM Support mailbox/ Issues log-Review the OST specific to device payment pricing promotions and Process Device Payment, Pricing, Promotions & Process-Represent South Area CS for bi-weekly Fraud Core meetings; provide feedback and insight -Represent South Area for bi-weekly Verizon Device Payment meetings-Support of GTM launches for Pricing, Promotions, and Devices including the review of OSTs to ensure consistency -Manage SO CS GTM Support Box-Manage Q&A/Issues log-Attend Weekly International Core Team Call-Attend Weekly Broken Promises & Processes meeting-Attend Bi-weekly South Area Systems Call-Communicate ideas and recommendations to all levels within the organization, using negotiation, and persuasion skills to achieve desired results

-Lead Customer Experience Team during Launch audits to identify broken processes during trial-Create contests/provide feedback on special projects for team in an effort to maintain/boost morale-Develop content for Target Vision campaigns to drive employee awareness on new processes and tools-Discover broken processes on internal team tools for process improvements/ make recommendations to leadership-Partner with Quality Assurance Consultants via weekly meetings and quarterly site visits for best practice sharing, trending updates, process recommendations and follow up to ensure execution and metrics are met-Create weekly reports and PowerPoint presentations for area/HQ and Directors review-Support the South Area and GTM during product launches as needed by attending multiple daily check points and complying analyticsStrong working knowledge of Verizon Wireless tools and systems-Develop content for Target Vision campaigns to drive employee awareness on new processes and tools-Partnered with Training department and Center leadership to provide call examples for coaching programs and new launches

-Complete thorough technical troubleshooting of data, products, and service-Maintain strong working knowledge of Customer Service and tech Billing Systems -Demonstrate leadership skills by working independently at off site locations to assist in training-Assist in development of new hire trainees