Deanna Ferrante Email & Phone Number

Overland Park, Ks, Us

Leveraging years of experience and enthusiasm to help you and your organization grow and thrive.Provide strategic insight and experience to help companies accelerate through each stage of growth. Identify operational efficiencies and plans to scale key performance metrics, goals and processes to align with company revenue targets and growth plans. Function as a contract executive to provide expertise across one or more areas of the business including Customer Success, Product Management, Engineering, Operations and Corporate Strategy and Planning. Elevate individual and team effectiveness through mentorship and growth-focused conversations.

Troy, Mi, Us

Provide classroom management and support for classroom teachers in their absence.

Overland Park, Kansas, Us

Work alongside a team of talented problem solvers in a values-driven organization to help our clients, our people and our community excel through the power of technology, transparency and authenticity. Support our vision and help execute our strategy through exceptional daily operations and with extraordinary teammates in human resources, legal, sales, marketing, delivery, finance and IT.Veracity is a business and technology consultancy that helps commercial enterprises and federal and state agencies achieve their strategic objectives through problem solving and experienced service delivery. Veracity is inherently flexible, tailoring our proven approach to meet the individual needs of our clients. This lets us transform their business, improve performance and accelerate digital initiatives that create exceptional customer and employee experiences. We are united by our values and driven by our strengths, which lets us bring a fresh perspective and a higher level of curiosity to help our clients unlock their full potential.

Lenexa, Kansas, Us

Athlete Network is the current and former athlete engagement solution with proven results. Executive leader responsible for the management and evolution of operations across the company, growing revenue, increasing satisfaction and providing an elite athlete experience through SaaS technology. Define and deliver operational excellence across all departments including P&L management, personnel, revenue and reporting, marketing, account management and operational cost management. Establish and execute against KPIs to inform business planning, goal setting and strategy. Hands-on technology leader delivering an exceptional user experience through product design, requirements, sales enablement and release management. Facilitate Account Management strategy and execution to create, maintain and retain raving fans.

Folsom, California, Us

Solving K-12 school district challenges with Talent Management SaaS software to improve student outcomes. Defined and executed the K-12 Talent annual roadmap and go to market strategy, ensuring profitability and fit to market. Oversee Product Managers and Product Owners to deliver new products to market including needs assessment, requirements writing, user experience, sales enablement and release management.

Brisbane, Ca, Us

Established and guided multi-department strategy in each functional area of the organization to measure and raise customer satisfaction and loyalty, resulting in 95+% client retention and raving fansImplemented strategy and processes to measure Net Promoter Score (NPS) to understand customer satisfaction while delivering a customized customer journey map to enhance the client experienceGrew revenue in existing enterprise customers via departmental expansions, scaled solutions, and support of Sales divisionOnboarded and implemented new Fortune 500 customers, including the development and execution of new solutions that scale and create efficiencies for large enterprises Planned, budgeted, and established new Customer Success division and associated P&L

Prairie Village, Kansas, Us

Creating and maintaining a robust partner program to achieve tangible business resultsAssessing market strengths, weaknesses and opportunities to identify new strategic partners and fit with business objectives Collaboration with the executive leadership team and other cross-functional entities to define priorities and execute on our strategic vision and mission

Prairie Village, Kansas, Us

Lead and set strategy for the Customer Success Specialist (Support) team of 14 to ensure customer inquiries are promptly and accurately attended to, maintaining an NPS well above the software industry standard across 4 product lines. Lead and set strategy for the Customer Success Manager (implementation and training) team of 12 to ensure new customers are equipped to manage and facilitate their solutions, maintaining an NPS well above the software industry standard across 4 product lines. Create and drive strategy in each of the functional areas of the organization to improve customer satisfaction and loyalty. Increase revenue and continue to build out the integrated Customer Success functions, ensuring an ethos of “customer first” throughout the organization. Defined, implemented and maintained customer success strategy to address Netchemia’s top strategic initiative for 2014. Launched and led company-wide management development program and a women’s leadership discussion group. Retained 99% of existing customer revenues over the first 6 months of 2014 by enhancing the customer experience and completing a customer journey mapping exercise. Structured and led the acquisition of a peer strategic technology, retaining over 99% of the existing customer revenue and successfully integrating personnel and processes.

Prairie Village, Kansas, Us

Oversee a team of 34 developers responsible for Talent Management suite software for K12 Education including the development, testing, QA, release and support of code. Direct day-to-day operations for the engineering department including the use of Agile and KanbanCreate strategy and execution plans for engineering that tie to other department initiatives as well as the overall corporate strategy.Define, execute and measure the success of Netchemia's strategic initiative for the Records product, ensuring growth, optimization and sustainability of the offering in the market.

Lexington, Kentucky, Us

Define, implement, and maintain solution launch strategy for all industries from solution concept to sale. Governance of company-wide solution planning to ensure strategic allocation of resources through concept, business plan, bench marking and forecasting, solution approval, development, and launch. Align and prioritize solution strategy and positioning across 9 company target industry segments including defining the overall solution roadmap and providing executive leadership with a go-to-market strategy across all industry segments.Liaise numerous Industry Managers, Solution Managers, and Marketing and Sales groups to ensure a detailed, supported, and accurate opportunity assessment for all new solutions, including benchmarking for forecasted revenue, total costs of development and marketing, industry risks and opportunities, and return on total investment.Present solution strategy internally to provide executive decision support and sales enablement. Present and speak to external audiences to keep customers, prospects, and industry analysts apprised of new solutions and corporate position, roadmap, and vision.

Lexington, Kentucky, Us

Directs the strategic roadmap of Perceptive Software solutions for human resources, accounting and contract managementAdvises the development of technology and strategies that have unleashed cost-saving efficiencies for departments in hundreds of organizations, including Fortune 1000 companies. Share expertise on my blog “HR Empowerment,” and is a regular contributor to InContext Magazine. Leads educational programs and workshops at the Perceptive Software annual user conference.

Lexington, Kentucky, Us

Manage the strategy and application of enterprise content management software for HR solutions. Responsible for internal and external collateral as well as training for all employees to sell, design and implement HR solutions.

Lexington, Kentucky, Us

Provide project oversight including project planning, scoping, design and implementation to ensure project success. Manage a project team working with the customer and steer the project direction based on key success criteria.

Lexington, Kentucky, Us

Responsible for gathering and analyzing business requirements then translating them into Enterprise Content Management (ECM) solution design. Worked closely with customers to understand their business challenges and tailor solutions to address these pain points and improve business efficiencies.

Kansas City, Mo, Us

Responsible for strategy and execution of new business initiatives across multiple business units for senior executivesDefined requirements and oversaw the build of a new Customer Relationship Management (CRM) system then executed rollout and training for the Asset Management department

Instructed 8th grade students in pre-algebra, pre-geometry and general math topics to prepare them for High School and life Designed, executed and evaluated daily lesson plans in accordance with district and state standards, assessing progress of student achievement to learning outcomes Facilitated MAP testing for 8th grade math students to assess progress to standards and overall performance of the school Coached freshman level volleyball and basketball at North Kansas City High School, constructing daily practice plans and coaching games and tournaments

Mba, Business

Bs, Secondary Education

Bs, History