Deanna Ford Email & Phone Number

United States

Schaumburg, Il

As an Account Manager, my responsibility and focus was client implementation, ensuring flawless execution of logistics, and working with clients to create a plan for their program while also promoting best practice program design. I supported a variety of accounts from mid-market to large accounts and was responsible for having comprehensive knowledge of the Interactive Health products and offerings to assist clients in meeting their business goals as it relates to health and wellness. Meaningful measurements were high program participation and ensuring that the client was leveraging the right solutions to realize their program objectives.

Mt. Prospect, Il

Riverwoods, Il

Riverwoods, Il

• Responsible for managing onsite team of full time staff, substitutes, group exercise instructors, and student interns• Recruit, hire, and train all employees on customer service, project responsibilities, instructing group exercise classes, conducting personal training sessions, fitness assessments, orientations and program designs• Conduct performance reviews and determine specific development plans for each staff member• Accurately complete monthly management reports, payroll, client billing, invoice submittal, staff schedule, benchmarking, and quarterly safety audits• Manage monthly and yearly budget tracking which include capital funding, operational budgets, and staffing budgets• Create and implement annual strategic business plan according to client’s main objectives and top employee health concerns• Develop marketing materials for Fitness Center programs and events on company social media site, promotional flyers, emails and bulletin boards• Plan and implement special events (5K Races, Stress management events, Wellness Festival)• Develop, implement, evaluate and report outcomes for motivational challenges for members and all onsite employees• Assisted in opening new fitness facility for client• Manage personal training services. Create and conduct personal training sessions. Provide ongoing motivation and assessments to clients.• Create and implement monthly group exercise schedule. Provide support, training and scheduling to all group exercise instructors. Instruct group exercise classes (Abs/Core, Boxing, Boot Camp, Dance, H.I.T.T., Kickboxing, Pilates, Spin, Step, Strength).• Manage massage therapy services: hire therapists, create and manage therapist schedule, promote service to all employees and collect participant payments• Conduct fitness assessments and orientations• Plan, promote and execute recreation programs (Basketball, Tennis, Volleyball)