Deanna Higgins Email and Phone Number

Manages employees who assist members and retirees with basic phone, email, and walk-in requests. Reviews data regularly to ensure benchmarks are being met. Assists with escalated issues. Ensures compliance with legislative and administrative guidelines. Trains new hires on multiple business functions. Creates new training and maintains intranet to ensure updated training documentation and informational brochures are current.

The primary function of this position is to aid members with navigating the retirement process through service, deferred, or disability retirement. Performs estimated pension calculations. Requires detailed knowledge of RSA: 100-A. Processes new deaths for active members.

Perform audits on participating employers using data provided as well as an in-depth knowledge of the RSA: 100-A statute. Provide and monitor disability re-examinations to ensure compliance. Send and record gainful occupation data with regards to working after disability retirement. Perform GASB audits of demographic data. Host education sessions on audit compliance and earn able compensation guidelines.

Assisting state retirees with benefits questions and admin changes post-retirement.

Works as a liaison between licensing and new business to ensure an agents'a contracting is in good order and meets regulatory guidelines.

Handle customer calls as well as client processing/administrative changes. Successful completion of LOMAS 281, 291, ACS 100, and LOMA 301 (in the process of completing my LOMA 320 to receive my ACS designation) and in the process or obtaining a Bachelor's degree in communications. Successful completion of multiple LEAD courses. Series 6 licensed. Assist in training of new hires via job shadowing and job coaching. Extensively trained on multiple blocks of business. Role requires assisting fellow employees via "help-desk" calls as well as dealing primarily, and building rapport, with the elite agents (Premier Partners) within the business.

Handles customer calls as well as client processing/administrative changes. Assists in training of new hires via job shadowing and job coaching. Extensively trained on multiple blocks of business. Building rapport with clients.

Responsible for customer service and assisting in managing employees. Ordered merchandise and kept track of inventory. Created displays and unloaded merchandise off truck. Helped on the front line (Cashier). Organized weekly sales reports to track product success as well as completing opening and closing paperwork and payroll. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges and increased store sales by upselling merchandise. Trained new employees by providing knowledge of specific store tasks and policies.