- Travel to provider offices within region (IL, MN, and WI)- Schedule appointments with provider locations- Educate clinics on our purpose- Represent Humana in a professional and personable manner- Build trust and lasting relationships with sites/clinics- Research, analyze and correct site issues and discrepancies- Update provider demographics

- Configure multiple programs to work simultaneously to process medical, dental and vision claims- Identify, resolve, and correct claim processing issues within computer systems- Collect routine data, conduct analysis, and communicate findings and recommendations- Analyze, create, implement and maintain products- Actively participate in sub teams to create a proactive and engaged team- Network with departments to ensure product implementation accuracy and completion

- Received, document, and resolve customer inquiries- Research claims and request reviews- Network with internal and external departments - Educate internal and external customers on plan coverages and limits- Create personal metrics spreadsheet

- Provide overnight shelter for homeless adults - Assign duties to shelter support staff- Collaborate with partnering agencies to coordinate services- Provide a safe and healthy environment within the facility - Cooperatively work with staff, guests and volunteers. - Work closely with all staff to provide advocacy and support for shelter guest- Perform guest intake and record keeping which includes incident reports, neighborhood and guest concerns- Assist safety staff with weapon/alcohol/drug checks and monitor throughout shift. - Oversee and document self-administered medication - Assist volunteers in direction of their duties. - Anticipate, recognize, and effectively deal with a variety of human behaviors- Verbally defuse negative situations

- Position is fill-in approximately 2 days a month- Manage shelter; provide services and supervision to participants- Maintain a safe, supportive environment- Monitor facility to maintain safety of clients and facility- Coordinate resident check in/check out procedure- Assist and enforce facility rules and procedures- Plan, prepare, set up meals - Organize and clean facility- Prepare client chore lists and monitor completion of chores

-Assisted clients with the completion of intake application (detainees in Chippewa County Correctional Facility)- Interviewed clients concerning their case and explain charges and sentencing options- Researched Michigan State Statutes to verify the charge fit the criteria- Utilized Michigan Sentencing Guidelines to calculate appropriate sentencing range- Interacted with numerous criminal justice professionals and clientele- Observed court procedures in Chippewa County District Court