Developed and improved the processes, tools, and techniques used to make the world a better place through project management, by connecting non-profit organizations with project management expertise and methods.Provided PMO maturity and development consulting, project management training and consulting, project management and business leadership coaching, and strategic guidance.Led the organization to engage over 750 volunteers located in over 70 countries, benefitting over 170 communities worldwide.

• Lead a high performing team of project and program managers delivering network and data center infrastructure projects for all service lines interfacing with customer networks. Projects include connectivity and capacity improvements for major high-speed internet, video and VOIP product initiatives, supporting network health, service quality, and customer experience. • Improve project and organizational performance through standardized and continuously improving project management methodology, templates and tools.• Drive and support consistent, effective approaches to project initiation, planning, execution, control and closure, ensuring successful project delivery.• Collaborate with cross-organizational leadership on larger business objectives in order to gain alignment on project priorities. • Represent Network Operations and CBO within corporate-wide Project Management leadership team, bringing more awareness to these groups and sharing organizational best practices.• Served as departmental representative for SAP implementation planning and release team.

• Built and grew a process improvement and portfolio management team to develop products, define and disseminate organization-wide processes, tools, key performance indicators (KPIs), and standards. • Identified and implemented organization-wide process and tool improvements, reducing self-inflicted outages, meeting SLAs, and maximizing knowledge recycling. • Directed the project management tool evaluation and development effort.• Directed the review and integration of a hybrid agile approach for managing projects and operational activities within the Advanced Analytics team, allowing for improved execution and prioritization of frequently changing needs.• Created and supported business case for expansion of Jira administration resources, resulting in appropriate focus on organizational workflow changes and alignment.

• Aligned portfolio with strategy through development of the Program Management Office, driving project performance through the entire lifecycle, and improving project management maturity.• Defined the strategic value of the PMO, and communicated this as well as plan throughout organization.• Collaborated with others in the Charter PMO director role to validate value versus cost of PMO.• Defined scope of organizational PMO, gained executive acceptance, and developed path to success.• Developed training plan for PMO and provide mentoring and team training sessions on various leadership, project management, personal growth and organizational topics.• Developed and maintained project intake process and tool, providing a consistent set of information for organizational requests, and a method to support escalations and track progress at the request level.• Directed the review and integration of hybrid agile approach for managing projects and operationalactivities, allowing for improved execution and prioritization of frequently changing needs.• Provided leadership and direction for the PMO on a continuous improvement basis.• Represented Core & Backbone Operations within corporate-wide PMO leadership team.• Lead annual strategic planning effort for PMO, providing the roadmap for continued performanceimprovement, and maturity attainment plan.• Provided input and justification for organizational budget of ~$400M.• Determined KPIs for PMO, and new programs within the organization. Produce and present portfolio and priority program reporting against those KPIs, supporting executive team’s information needs.• Developed strong internal and external relationships, thereby improving likelihood of acceptance of PMO approach within the functional areas.

Portfolio Manager, Global Technology Services (2012 to 2016)• Oversaw financial performance and customer satisfaction for $250M-$350M portfolio of IT infrastructure services projects, focused on data center construction and relocations, network implementations, and IT strategy. Prioritized and accepted projects into portfolio; monitoring, reporting on, and improving portfolio results.• Consistently maintained excellent customer satisfaction ratings for projects in portfolio by developing strong internal and external relationships and supporting the team.• Mentored team of project executives and project managers on organizational goals, facilitating achievement of optimal business results.Project Management Profession Leader, Project Management Center of Excellence (PM/COE) (2013 to Present)• Represented IBM Global Technology Services to guide internal PM profession on global initiatives: 1) PM Development Team, focused on certification and metrics within PM community, 2) Project Management Certification Board’s review and approval of PM certification packages, and 3) PM Curriculum Steering Committee for developing PM courses/tools and improving effectiveness.• Promoted and enhanced collaboration using best practices, driving business and customer-valued results.• Established IBM’s program management methodology based on company’s standard project management methodology, improving efficiency and effectiveness and allowing for process maturity.• Contributed to IBM’s internal training material for complex program management.

PMI’s Board of Directors sets and executes PMI’s core ideology and values, the essential and enduring principles that guide PMI and the profession. • Contributed to Board’s setting and implementation of PMI’s core ideology and values. Identified potential issues that warranted strategic action through continual review of strategic plan and world market and environmental data. Led PMI’s Performance Oversight Committee, approving annual budget of ~$180M.• Piloted flexible board working group structure, allowing greater director engagement and quicker results. Led successful international team, recommending strategic changes related to online social markets. • Headed initiative to measure PMI’s progress against strategic plan, managing team in creation of process to measure and monitor results.

PMO Manager, Global Technology Services (2006 to 2012)• Developed project management and program management offices (PMOs) for medium to large projects ($4M-$120M), implementing and developing project and program governance for improved and repeatable services performance.• Formed and managed several PMOs where PMO was accountable for governance of project or program, creation and integration of various PM processes, performance tracking, improvements, and reporting.• Spearheaded effort to implement agile / iterative methods of project management on $12M project with geographically-distributed team of 70+ (employees and vendors), leading to benefits recognized in time frame required by customer and 20% reduction to their asset management costs.

Project Management Institute, Mile Hi Chapter leadership (VP of PR, VP of Communications, Chairman of the Board)

Program Director, Global Professional Services • Led initiative to migrate client business computing to newer platforms.• Directed delivery of legacy renewal and modernization services, allowing customers to harvest business processes from legacy systems and generating tremendous cost savings.PMO Manager, Global Professional Services• Developed enterprise PMO structure, staffed new roles, and led effort to manage and expand within North and South America.• Instrumental in defining and creating enterprise PMO for CA’s Global Professional Services group as well as Project Management Methodology (PMM) and PM best practices, including process improvement strategy. This resulted in organization-wide repeatable processes, consistent practice, and measurable improvements.• Served as North American representative on PMM Change Control Board, Global ISO Team, and Global Training Team, overseeing and coordinating efforts leading to achievement of North American ISO 9000 compliance.Consulting Manager, Global Professional Services• Led a regional team of enterprise software applications professionals to deliver on and improve the business goals of our customers. • Collaborated with Sales teams to identify and grow opportunities for current customer base.

Program Manager; Group Manager, Health Care and Public Sector Practices