Provides customer care to patients with GI issues, physicians, and clients from other physician's offices or medical services via phone. Schedules appointments, provides basic information, transfers calls, handles emergent issues, pages physicians in office or in the hospital with call back requests or consults. Investigate what the client is calling for and either get the patient or client to the appropriate person or handle the information via the practice policy to provide the service needed for the patient or client. Handles insurance information and makes sure we accept the patient's insurance, the patient has a referral and authorization if needed. Uses basic medical and practice policy knowledge to determine if we can see the patient for their current issue. Reviews all insurance and contact information with the patient to make sure we can see them and contact them as needed. Reviews messages left on voicemail by patients or with Call Experts answering service and handles the information as needed. Uses gMED Gastro, Call Experts, KLARA, Microsoft Office Suite, Epic and Cerner systems.I also check in patients at the front desk. Making sure the patient has all demographic information needed, does not owe a fee up front for their visit, and is ready to provide current symptom information to the Patient Care Technician or Nurse who will be calling them back. Provide assistance to patients who come in to do lab work, with questions, or to pick up something.

Maintained a safe and therapeutic milieu by having performed duties such as: conducted 15 minute rounds on patients to ensure well being, contraband checks, monitored visitors during visiting hours, providied basic customer service and care to patients by having addressed needs and concerns, communicated with other staff members to effectively assess patients' progress with treatment, communicated with patients the daily schedule and organized 16 patients' needs and treatment to align with schedule, holding groups identifying coping skills, goals, and therapeutic techniques to help patients with their individual struggles. Assisted nurses with duties such as taking vital signs as needed. Performed clerical work such as charting groups, charting assessment notes, charting duties completed, and answering telephones. Worked under HIPAA with sensitive patient information.

Acted as a liaison, assistant to the Risk Manager, for information of patients who were committed to Palmetto Lowcountry Behavioral Health. Communicated commitment information between courts and hospital staff including but not limited to social workers, doctors, and nurses at Palmetto Lowcountry Behavioral Health. Communicated necessary paperwork, dockets, and deadlines. Updated calendar for commitments using Microsoft Excel and Microsoft Outlook. Mailed out original documents to courts. Assisted judge, attorney, patients, and social workers during court dates with two counties within the facility. Worked under HIPAA with sensitive patient information. Completed wellness calls to ensure safety and satisfaction of patients who have discharged and are considered a high risk.

Answered phones, assisted as mediator to those in need of help around campus, completed necessary clerical work.

Cared for cats, performed behavior modification on cats to increase adoption, maintained the well-being of cats at PetCo, cleaned enclosures, provided needed affection.

Completed clerical work, gained experience in filing confidential documents.

Answered phones, worked on repair of student's computers, maintained technology around campus, performed necessary clerical work.