Was responsible for supporting our management team by performing functional tasks as assigned. Acted as a mentor and role model to Experts & Brand Associates to support positive service behaviors and the execution of tasks in specific areas of expertise. Focused on leading process(es) and/or areas of the business, executing tasks and maintaining productivity to ensure goals are met. Worked in collaboration with the leadership team to teach and coach associates and drive positive selling behaviors to deliver a best-in-class experience to our customers.

Worked independently to perform a variety of human resource support tasks for recurring or complex work assignments. Presents problems of unusual difficulty to supervisor or HR Specialist for discussion, advice, or guidance. Served as the point of contact within the division for security investigation processing. Ensured candidates have appropriate security forms, fingerprints and/or SF-75 information in accordance with HSPD-12 requirements for initiation of the security investigation/verification process. Initiates & assists prospective & current employees with the OPM electronic security e-QIP system. Provides procedural information & assistance to applicants & staff on personnel security matters & proper completion of security forms. Coordinates with GSA Security Office to track the status of pending security clearances and initial access. Assist current employees with security upgrades to current clearance levels. Assists in preparatory work for New Employee Orientation (NEO); responsible for E-Verify for new GSA employees; reviews paperwork from NEO to ensure they are completed properly; assists in preparing paperwork for and initiating security checks, making job offers, coordinating release dates & processing new hires. Responsible for validating I-9 forms through E-Verify & upload results into Monsters on-boarding system/database. Resolves a variety of standard personnel issues related to pay, within-grade increases, service computation dates, accuracy of data on the SF-50 or e-OPF. Research HR policies, procedures, & SOPs to perform a variety of HR support tasks (i.e., staffing, recruitment & pay). Ensures Personnel Action Requests (PARs), job analyses, crediting plans & other accompanying documentation conform to OPM & GSA rules/SOPs and regulations. Used computer, word processing and/or other office automation equipment & various software programs to create, copy, edit, store, retrieve & print a variety of documents. Performs other duties, as assigned.

The HR Specialist (Staffing) applies a wide range of HR concepts, principles, laws, regulations, and practices, to include OPM requirements, GSA specific policy and labor organization agreements for Title 5, Hybrid T38 and full Title 38 positions. He/she provides custom recruitment strategies and consultative services based upon occupational knowledge of current local and regional market area, and resolves difficult and controversial internal and external staffing and placement problems. Major duties and responsibilities include, but are not limited to:Evaluates applications and resumes using Office of Personnel Management (OPM) and Veterans Administration (VA) qualification standards, verifies eligibility, and rates and ranks applicants.Processes a variety of requests for personnel action to fill a variety of positions.Provides technical advice and assistance to the HR staff and management officials in all areas of staffing and recruitment, including priority placement, direct hiring, special hiring authorities, etc.Advises and consults on targeted recruitment strategies and non-traditional recruitment opportunities specific to the local and regional market area, such as targeted job fairs, social media, recruitment campaigns, etc.Consults on a variety of factor in the recruitment process, such as position management and organizational design; pay administration for Title 5, Title 38, and Hybrid employees; VetPro Credentialing; position descriptions, functional statements, scopes of practice; and job analysis.Evaluates trends in missions, technology, manpower, fiscal resources, and other factors influencing future needs.Applies quantitative and qualitative data to advise local, regional and national leadership in regard to recruitment trends, such as providing data in annual workforce planning cycles and advanced recruitment strategies.Recommends strategies for overcoming employment barriers.

• Set up new accounts, take and provide information, make account changes, and process requests by answering the phone and/or working on the front counter• Provide general clerical support by assisting patrons or customers• Provide general or specific information; process requests for services, research information, compile information, maintain general office records, process the mail, and assist with other services• Process correspondence by receiving and responding to emails, faxes and other requests for information• Process payments by verifying information for accuracy, reviewing images, processing payments for overnight payments, and researches and resolves credit card disputes• Process account, collections, and specialty purchases

Provides assistance to customers seeking children’s clothing. Develop and deliver training to new staff setting standards of excellence in customer service. Coach and develop new and current employees to enhance the customer experience. Construct merchandise displays in accordance within current company standards. Assist store management to reach sales goals, profit and loss prevention goals as outlined in the annual budget for the retail location. Provide assistance in the recruitment of staff, development of work schedules, training, and performance management, providing feedback to sales staff as needed. Input customer information into sales database and POS system. Verify cash amounts of nightly deposits as well as vaulting to ensure security of monies at the close of each day

The primary responsibilities were sales and customer service as well as performing merchandising and freight flow responsibilities as directed by the Store Manager. In addition, I performed opening and closing procedures as well as placement, the filling of, and closure of online and in store orders placed for in store pick up

Assisted customers, over the phone, nationwide to enroll in programs to monitor their credit and alert them of any key changes, positive and/or negative.

Ensured the store was in proper order and presentable each business day to include, stocking, cleaning, merchandising and making demos of product). Managed all aspects of the stores operation including customer service, opening and closing, money management, recruitment, and merchandising. Assisted in new and current employee training and development. Communicated effectively with customers to resolve issues and escalated matters as needed. Identified areas of improvement and initiated corrective action as required. Contributed to the achievement of weekly, monthly, quarterly, and yearly financial goals. Assisted customers in enrolling in company database for store coupons and product updates via email

As a assistant store manager, I positively represented the culture of the company and was responsible for managing all aspects of a store's operation, abiding by company policy. Some of the tasks I did in my position included opening and closing, customer service, employee training and development, recruiting, interviewing, and achieving financial goals. I communicated openly and effectively with staff, supervisors, loss prevention and key home office departments. I reported directly to my store manager and the district manager.

I helped maintain the store, ensure it to be in proper running order and presentable to customers at all times (i.e. stocking, cleaning, work on proper merchandise flow, making demos, processing returns and damages). I also assisted customers in finding the correct skin care products for their particular skin type or occasion. In addition I helped customers with check out. I also processed appropriate information in order to meet scheduled deadlines for the store

I maintained the cash wrap area, ensured it to be in proper running order and presentable to customers at all times (i.e. stocking, cleaning, making demos, and processing returns and damages). I assisted customers in finding the correct products for their particular occasion and helped customers with check out