Deanna Smith Email & Phone Number

Addison, Tx

Perform HR-related duties on the professional level, working closely with Senior HR Management in supporting designated business units. Provide administrative support in recruitment, employee relations, training, performance management, on-boarding, policy interpretation and implementation, and HRIS system support.

Instrumental in the successful transition of the Human Resource functions of two (2) separate entities into one cohesive company unit merging Cash America and FirstCash, Inc. cultures, values, and operations.Provide a broad range of administrative support for 200+ locations, 600+ field personnel including interpretation of Company policies and procedures and employee relations in partnership with the Regional Human Resources Director and Manager.This position is challenged with multiple daily responsibilities, on-demand requests and prioritizing tasks to meet deadlines with utmost accuracy. Ensure fair and equal employment practices for all coworkers while supporting the vision and mission of the HR Department and the Company.

Fort Worth, Tx

Responsible for Compliance Audits for 13 states with 800+ retail locations.

Irving, Tx

Covered 38 states with 1742 stores. State or Federal Regulatory and BSA examinations totaling morethan 900 per year, investigations, and responses. Ensure that response letters are prepared andsubmitted by deadline date and maintain electronic and hard copy files. Coordinate all documentrequests for examinations, support examiners during examinations in the field and corporate visitsneeding correspondence, memos, reports and other documents as requested, working closely with alldepartments as required. Followed up for compliance issues in the field, both with training andsystemic issues. State and Federal Agency Regulator consumer complaints.

Greater Denver Area

Covered 7 states with 110 stores. Pre-employment backgrounds, labor compliance, controllingunemployment costs, unemployment hearings, training, benefits, compensation, payroll, hiring,recruiting, staffing, policies & procedures, employee relations and maintaining employee files. Consistently received 100% on all file audits, 100 % compliance with WOTC, and 98-100% in BranchManager staffing.District Manager-Promoted to new position of Human Resource ManagerTalented and results-focused professional with demonstrated ability to build, produce and succeed. Proven abilities in Training & Development, Marketing and Sales, Collections and Operations, Strategic Planning, Reporting and Administration, team building and effective goal setting.All aspects of human resources including but not limited to hiring, training, coaching, corrective action, performance reviews, district wide scheduling and terminations of employees, also conducting pre-employment screenings and drug testing. Effective team management using strategic plans to maximize growth, revenue, controlling collections & operations. Manage multi-units with driven results through increased revenue and profitability. Ensuring all policies and procedures are implemented and followed at the branch level. Lead and direct all branch management in building local store programs, techniques, implication, and monitoring of all marketing programs. Develop monthly operational analysis of all branches and work directly with regional vice president as needed.

I was responsible for property management for 1300+ units, leasing units, office operation, opening, closing, deposits, bookkeeping, ordering, receiving, products display, problem solving, and customer service. Reorganized and streamlined office procedures, for better efficiency and professionalism.

Scp Certification, Human Resources

Education record

Education record

Human Resource Certification, Effective Business Writing