• Created and launched Qualtrics' Partner Scale Network to maximize high quality support & mobility while minimizing time investments and costs • Achieved global alignment for scale partner communications and tiers by conjoining efforts• Created reporting for partner tiers and integration with new partner programs to better track/monitor scale partner progress, dialogue, and clear next steps• Created introductory course plan for scale network partners; established strong self-service network and alignment for partners so partners can onboard more seamlessly and reduce touch points by 30%• Established streamlined processes and training for partners to reduce time to sign for partner services; communicated change to current partners to reduce touch points • Worked on internal/external onboarding documentation improvement for new hires/transfers

• Manage team of 4 direct reports and 40 individual contributors • Manage change operations and ensured seamless transition during expansion via reporting and tracking methods (to ensure operation fulfillment metrics were minimally impacted) • Communicated change/messaging to all stakeholders involved

• Current Asian Pacific American ERG Advisor.• Worked with the Systems engineering team and our customer service departments to implement a new, faster way of responding to customers; created project rollout plan; trained 200+ employees virtually. • Co-managed a new product launch (lot control implementation in the warehouse): trained trainers and 140 new users prior to product roll-out; created product documentation; managed a launch plan; ensured smooth launch day by coordinating testing and implementation efforts with various departments.

• Researched SEO tactics to improve blog research, and utilized different social media listening platforms to provide effective new data-based recommendations for social media content (i.e. content people respond/engage the most with), and analyzed blog and implemented tactics to improve views by 5%• Managed ad publishing and budgeting by using Facebook’s Business Manager which contributed to an increase in 58% of shares and 21% of engagements per post

• Oversaw the lifestyle team at “The Boola,” Yale’s largest online social news outlet; consistently write and publish the most compelling articles on the “The Boola,” with an average of 40% increased reads and 700 readers per article• Collaborated with other teams to create exciting, innovative content• Self-started a video segment; looked at previous articles and highlighted specific trends i.e. food and style to create popular articles and target different segments of Yale’s population.

• Plan, create, organize marketing strategies and plans for Yale University Press to increase user engagement• Project manage author branding and publicity across website, blog, and social media channels• Write blog pitches and co-­author monthly blog releases for new novels released by Yale University Press; use data, trends, and analytical information to better target audiences through Hootsuite, Twitter, Instagram, and Tumblr• Increased social media followers by 10% through use of creative, innovative socialmedia content like monthly contests, social media hunts, and Instagram hashtag games

• Acted as a liaison between the individual chapters in Nevada and the state board• Developed and advertised social media campaigns to promote different events held throughout the year; developed content for Facebook, Twitter, and Instagram every week• Wrote blog articles and press releases twice a month.