Deanna A. George Email & Phone Number

Wilmington, De, Us

Delaware, United States

Wilmington, Delaware

Owner of boutique business concierge firm, partnering with small businesses and entrepreneurs to identify direction and strategy of business initiatives. Assess clients’ current processes and deliver feedback and recommendations for process improvement strategies. Amplify personal business goal achievements for 20+ clients by removing process barriers and organizing projects that further business objectives. Managed calendar integration, scheduling, and administrative functions.î Process Improvement: Simplify expense reporting for $10,000s through QuickBooks, Expensify, Oracle, and SAP-based platforms; implemented mileage trackers and scrutinized receipts to maximize returns.î Accomplished 100% training success by tailoring instruction to meet individual needs; created solutions for communication; coached clients on client-to-vendor interactions.

Wilmington, Delaware, United States

Recruited to direct change management reporting and analytics for three business units—Brands and Partners, Chief Administration Office, and Marketing Growth and Innovation. Safeguard data integrity, accurately marking data sources, defining variables, and establishing data collection timelines. Created reporting structure for regulatory events and documents (procedures, job aids, guidelines, and templates). Classify key trends and patterns for informed decision-making. Eliminate errors by writing job aids, clarifying escalation procedures, certifying 150 users for over 1,050 documents, and training employees on reporting tools.î Generated 100% acceptance and sponsorship by internal controls team and executive-level leaders for job aids, policies, and procedures; implemented quarterly certifications, identifying ownership, roles/responsibilities, and created tracking mechanism for seamless reporting maintenance. î Audit and Quality Control: Cleared bi-annual internal audit, scoring 100% for Chief Administration Office reporting.î Reporting Insights: Cut reporting time by 81.25%, saving two hours and delivering actionable, relevant, and accurate insights, supporting executive-level decision-making.

Chesterbrook, Pennsylvannia

Hired to identify and recruit top-performing talent. Designed and successfully executed recruiting strategies that secured new agents. Forged strong relationships with potential candidates and positioned them for transition to agency program. Recognized for immediate successes within first 90 days and selected to lead development of mentoring initiative for internal employees. î Awarded for highest number of contracts and pending contracts secured within first six months. î First agent to successfully place candidates in Protégé program, designed to help new agents quickly learn and adapt to role. î Project Management: Spearheaded new mentoring initiative; outlined project deliverables, designed project plan, influenced program participation, and monitored and measured overall success.

Jacksonville, Florida Area

Identified opportunity to audit and reorganize contract processes for department and reduce expenses by partnering with DocuSign. Executed feasibility study and collaborated with executive leadership to complete needs analysis. Initiated contact with government contractors and completed Requests for Quotation. Designed strategy to successfully implement document control and communicate DocuSign transition. Demonstrated facilitation skills in presenting operational strategies and program benefits. î Rescued $10k in department expenses annually and decreased length of time for contract execution by 90%. î Vendor Relations: Developed relationship with vendor through phases of planning, design, and project lifecycle execution.î Project Implementation: Spearheaded DocuSign transition in multiple departments, completed certification program, and managed project development and progress documentation. î Capitalized on emotional intelligence to lead talent development and Insights Discovery for multiple teams, promote cohesive culture, and facilitate performance conversations to improve administrative functions.

Greater Atlanta Area

Directed daily operations of claims inventory management. Served as a primary contact for insureds and claimants during claim process. Completed claims investigation in accordance with state laws. Researched complex claims, reviewed insurance contract to determine liability and applicable coverage, and effectively communicated claims decisions to customers.Key Achievements►Conducted trainings and meetings; partnered with scheduling, created training material, and facilitated discussion topics.►Successfully managed an inventory of 125 daily tasked items for the Southern region – SC, AL, GA, MS and GA.►Executed handling of claims within scope of authority and Fair Claims Handling Practices.

Greater Atlanta Area

Rapidly promoted to new role and hired to manage data analysis and reporting for four site locations. Pioneered customized projects to virtually deliver sales reports to all sites. Served as subject matter expert on legal licensing and compliance requirements for 48 states. Managed licensing for local and virtual training classes. Key Achievements►Aligned licensing and fingerprint department objectives to meet local and state requirements. ►Recognized for successfully training and managing roll out of the largest training group of 500± class. ►Created customized learning programs for five new Specialists that resulted in successful transition to the new role. ►Partnered with Human Resources and Executive Sales Leadership to aid new employees through the licensing program.►Trained newly-hired Sales Management on licensing requirements and processes. Served as a resource for leaders during Onboarding of new Sales employees.

Jacksonville, Florida Area

Demonstrated advanced sales skills, product knowledge, and ability to rapidly establish customer relationships. Immediately identified customer needs by asking probing questions to design best policy coverage for each household. Educated customers on insurance contract language and served as coach and mentor to new representatives. Key Achievements► Met or exceeded all quotas throughout tenure; recognized for highest sales conversion ratio in the department over 12 months. ► Instrumental in training new representatives on sales processes and aiding in the transition to the live sales environment.► Handpicked by leadership for development opportunity to partner with analysts and develop department analytics, reporting, and licensing for start-up operations.

Jacksonville, Florida

Facilitated peer training and one on one coaching, Resulting in positive departmental metric trending.Point of contact for all team meetings, facilitation and communication.

Jacksonville, Florida Area

Coordinated all meetings for Executive Chef and management team. Provided on boarding, tours, and set trainings for all new food and beverage employees.Site trainer for purchase order system, maintained all site vendors, maintained inventories for multiple departments.Provided support to 6 Food and Beverage executive leadership and management

Jacksonville, Florida Area

Successfully led a team of 45 field employees; managed training, development, coaching, mentoring, and administrative functions. Led a project to proactively reconcile past due accounts. Recovered over $30,000 in first 90 days.

Human Services, Human Services, General

Activities and Societies: President- Human Services CommitteePresident of Human Services Committee Provide Quarterly management of Human.

Aa, Associates Degree

Activities and Societies: Student Government Communications Chair