Managed the global data privacy program including the data inventory, records of processing activities, cookie compliance, data subject requests via OneTrust; tracked risk management through the risk register; evaluated third party vendors including AI assessments; created the first AI acceptable use policy with guidance for acceptable use and use cases which require review; created and rolled out the global marketing guide and partnered with marketing to leverage guidance; provided annual data privacy training and monthly awareness training; maintained ISO 27701 PIMS (privacy information management system) compliance; wrote marketing materials like "Data Privacy: Getting Started with a Data Catalog" https://www.alation.com/resource-center/whitepapers/data-privacy-getting-started-with-a-data-catalog/

Initiated the formation of the firm’s data privacy program through analysis of personal data processing activities and applicable regulations, creation of the data inventory and records of processing activities (ROPA) and cookie compliance via TrustArc, rolled out data privacy training and awareness; redlined data processing addendums (DPAs); advised partners on privacy matters within engagements

Managed the 1LOD (first line of defense) data privacy program, including structuring the program into seven tracks (privacy operations; policies, standards, and controls; data lifecycle management; privacy rights platform; customer journey; privacy program management & governance; training & communications), create and manage the program budget and team members, built a microservices-based prototype to start processing data subject requests, led the data privacy subcommittee, completed a successful internal audit, responded to many data subject requests in a timely fashion

Managed the privacy program for the organization, including the consumer rights request process under the California Consumer Privacy Act (CCPA), implemented software (OneTrust) to support management and auditing of the consumer rights request process, rewrote and restructured the privacy policy and terms of use to become more member-friendly agreements

Structured, created, and updated a wide variety of entities in the CDD (corporate data dictionary) to enhance development efforts and provide a shared understanding from an analytics perspective, writing in Scala, using Git (repo), Gerrit (code review), IntelliJ (integrated development environment), command line and sometimes SourceTree to manage projects, repos, and branches; also completed many code reviews for others' submissions to the CDD

Managed Contents Express (CE) platform for contents valuation for property insurance carriers; implemented a portfolio of platform enhancements for a large carrier to self-service the contents valuation across their claims; implemented dashboard enhancements for the Enservio services team to complete valuation on behalf of carriers; released a customer portal for insureds to provide their contents inventory on a property insurance claim, driving down the time to close the claim (cycle time)

Gathered primary customer research from the market, defined the product roadmap (short-term, longer term forecasting in 5-6 sprints), and executed on reporting & analytics features in-product for over 650k SMB customers with two development teams (front-end, back-end) in an agile development environment

Developed, managed and grew a portfolio of online healthcare information products for librarians including CINAHL (Cumulative Index of Nursing and Allied Health Literature) and MEDLINE; and Nursing Reference Center and Rehabilitation Reference Center, evidence-based point-of-care resources for nurses and rehabilitation clinicians; also managed a small team

Analyzed and managed data to support CCC's works and rights inventory, the backbone of copyright.com, making and implementing recommendations for improved data management and data quality so that users of the products and service may find the intellectual work they wish to lawfully share

Provided information services to technical R&D staff in an FFRDC (federally funded research and development center) by doing the following: conducting literature and patent searches, locating obscure technical reports, marketing information services to the laboratory community via live presentations, managing content in their CMS (Stellent), and deriving a taxonomy for application to the CMS.

Served the local community using this public resource by organizing children's programming (story-time, etc.) and providing circulation and reference services