Deanna Carless ☆ Senior Manager_ Human Resources Email & Phone Number

Mississauga, Ontario, Canada

Hamilton

Recruited to guide the startup and management of a full spectrum of HR operations, systems and programs. Worked with the leadership team to create HR policies and procedures; recruit employees; create benefits databases and develop orientation, training and incentives programs for Healthcare and Disability Management Company consisting of three divisions, and 200 employees/contractors.☞ Shaped organizational culture by engaging client groups to define values and mission statement and created programs to drive continuous improvement, better retention and recruitment policies.☞ Designed and rolled-out a comprehensive Employee Handbook, outlining corporate policies, procedures and guidelines for both divisions.☞ Devised human resources metrics that allowed the company to achieve an average of 9% revenue growth since 2010 with 14% fewer employees, yielding improved revenue per location/employee.☞ Spearheaded a ten-person project management team that implemented an international accreditation program, achieving the maximum reward of a 3-year accreditation.☞ Co-developed company’s first-ever standardized disciplinary procedures and tracking system that insulated the company from legal risk and ensured consistent and fair discipline processes. ☞ Established and proactively managed compensation program and revamped the benefits plan, resulting in a 22% cost savings on annual premiums.★ Conducted extensive recruitment, accountable for filling 150 management, technical and professional positions in 5 years while keeping retention at 5%.★ Recognized by peers and clients as an excellent leader; received superior performance ratings based on positive attitude and reliability.

Oakville & Burlington, On

Key member of the senior leadership team across 3 different locations with a total compliment of 200-350 employees per location. Responsible for all HR Strategy including recruitment and retention, performance management, training and development. Worked with corporate office to provided strategic HR solutions, while keeping global impact in mind. ☞ Served as the catalyst for an organizational culture change, moving from a “top-down” structure to a model that empowered employee and significantly improved teamwork and morale.☞ Led Human Resources function to open a new Home Depot store – hired over 250 employees, received an award for 95% employee training, and achieved all sales goals in the first two years. ☞ Improved new managers’ performance by creating and facilitating well-researched and effective management training.☞ Analysed staff surveys to identify root causes and developed action plans to achieve individual and organizational workplace wellness with a 90% success rating. ☞ Roll out new processes and initiatives, including a full restructuring of all job descriptions and compensation plan.☞ Coached management team members and business units on employee relation’s legislation, and internal human resources policies and procedures in order to enhance understanding and maintain compliance.☞ Identified as a high-performance contributor by divisional HR and handpicked to participate in a 6-month corporate project to create a strategic plan for the Canadian home improvement marketplace.

Collaborated with Labour Relations officer during 3rd step grievances in hospital settings. Participated in collective bargaining process including negotiations. Demonstrated ability to navigate through the mediation/arbitration process♣ Researched and compiled 40-page report and presentation on “Stress in Nursing”, and developed new “team” structures.♣ Maintained strong working relationships with members, local executive officers, and other key stakeholders. Ensured compliance with legislation that governed the relationship between employers and labour organizations.♣ Conducted appropriate research and prepared all relevant documentation for formal proceedings on assigned labour cases.

Honours Bachelor Of Arts, Human Resources Management/Personnel Administration, General

Human Resource Management Post-Graduate Certificate, Human Resources, 90% Over All

Business Administration, Hotel, Motel, And Restaurant Management