Deanna Decastro Email & Phone Number

Toronto, CA

• Interacting with customers, dealing with enquiries and concerns;
• Providing directions to routes, local points of interest/attractions and special events;
• Providing assistance and information to customers concerning fares, routes and schedules, destinations, alternate routing during service disruptions and service updates, as required;
• Ensuring a continuous flow of customers to avoid platform overcrowding by providing the appropriate fare line equipment management to reduce over-crowding, as required;
• Logging and sending lost articles to the appropriate work location;
• Ensuring appropriate response personnel have been alerted and dispatched regarding inappropriate customer behaviors;

Markham, Ontario, CA

• Manage, maintain, update, and promote Weins Rewards Customer Loyalty program for Weins Auto Group.
• Design and deliver learning content across Weins locations (virtual and in person) to provide a foundation of Weins Rewards savings and benefits
• Administer the Weins Rewards Program in both customer facing and employee facing environments, including guest inquires, enrollments, redemptions etc.
• Export data from our Loyalty platform and create multiple daily, weekly, and monthly reports to communicate program metrics.
• Travelling to various Weins locations to coach front line team members on internal processes to support Weins Rewards savings and benefits
• Export and configure excel lists and upload content into HubSpot or Drip

Markham, Ontario, CA

• Act as a key front line contact for all internal/external customer enquiries at the sales front counter reception desk, to meet corporate service standards, legislation, best practices, policies and guidelines.
• Answer and log all incoming calls/enquiries, and prioritize requests to ensure a thorough understanding of Lexus & WEINS Auto Group customer needs to resolve issues in a prompt and efficient manner, and direct.
• Maintain up-to-date and accurate files/logs, correspondence and documentation, using the corporate online filing system and ensure necessary sign-offs/approvals meet legislation, standards, policies, and confidentiality.
• Assist sales team and management as requested in coordinating schedule/meeting requests, travel arrangements, note taking, equipment/technology service requests, and greeting guests to ensure booking requests meet the.
• Assist sales team and management in preparing and generating reports, data entry, printing/collating packages/applications, presentations, payments, deposits, and any other related correspondence
• Routing customers to Sales Consultants without delay, while ensuring that all sales representatives receive a fair rotation of sales prospects and clients

Toronto, Ontario, CA

• Respond to inquiries over the phone with experience in the Ministry of Health INFOline and specializing on the Ontario Small Business Support team, providing advice and timely, accurate information related to.
• Demonstrate analytical and problem solving skills to probe for information, assess situations and determine appropriate course of action
• Guide customers experiencing problems accessing or obtaining specialized information, and refer to the appropriate program area or organization for resolution
• Review applications, determine if eligibility requirements are met and ensure required documents are uploaded electronically by the customer for our records
• Provide support for customers in completing application forms, and provide online guides
• Maintain files with record keeping in electronic database systems

Toronto, Ontario, CA

• Provide quality in-person, front counter customer services by providing timely and accurate information related to government programs, products and services in a retail and customer service oriented environment within.
• Guide and support customers experiencing problems accessing or obtaining specialized information, and refer to the appropriate program area or organization for resolution
• Provide support for customers in completing documents and forms, and with the use of public access workstations
• Process business and individual customer transactions, determining that eligibility requirements are met and obtaining required documents
• Collect and process payments, issuing refunds, and reconcile payments with transactions
• Maintain files with record keeping and in electronic database systems

Toronto, Ontario, CA

-First point of contact for clients calling in with questions about their credit cards-Deepen client relationships by quickly resolving issues, identifying financial opportunities, and providing personalized banking solutions-Provide support for clients by helping them to manage their accounts and products-Focus on each client experience and connect on a.

Toronto, ON, CA

• Posted job ads, pre-screened candidates, conducted interviews, conducted background checks to provide full cycle recruitment, and entered employee data into the PeopleSoft system once candidates were recruited
• Completed new hire orientations ensuring all paperwork was accurate
• Guided employees on how to complete all required Health and Safety training, WHMIS, Leading Respect, Accessibility for Ontarians with Disabilities, Fire Extinguisher, and all hands-on workplace training
• Administered payroll using Kronos Workforce, ET, and Peoplesoft for 150+ hourly and salary associates, associate benefits, compensation and salary administration, vacation and statutory pay-outs, pension, and workers’.
• Managed all reception (telephone & email) and administrative duties such as payroll records and employee files, ensuring they were all updated and accurate to comply with corporate standards, and law.
• Provided guidance and consulted with management whenever new human resources policies, programs, and procedures were introduced or changed

Toronto, ON, CA

• Investigated and resolved customer inquiries and complaints with flexible thinking and swift decision-making skills
• Earned management’s trust by serving as key holder responsible for accurately opening, counting, and closing cash registers
• Built long-term customer relationships and advised customers on purchases and promotions
• Balanced a wide variety of customer service and administrative tasks to ensure telephone calls were directed to specific departments, cash drawers were full, and cashier station supplies were adequately replenished

Diemen, Noord-Holland, NL

 Worked directly with the certified staffing consultants to assist with daily hiring needs Provided administrative support (payroll, data entry, filing) and entered into the databaseworkplace evaluations and work site investigations Assisted in updating HR documents such as job descriptions, and employee records byentering data using Microsoft Office.

Town Of Mount-Royal, Qc, CA

 Diffused customer concerns in person and on the telephone Communicated all store initiatives and promotions to customers to generate returnbusiness Performed cash, debit, credit, gift card sales transactions, voids, refunds, and exchanges Worked in compliance with all laws and regulations by attending all required health andsafety training sessions

Waco, Texas, US

-Trained clients on CurvesSmart technology, equipment use, and developed unique fitnessand nutrition plans for each member utilizing knowledge attained from the ClevelandClinic certificate-Attained my First Aid & CPR Certificate to ensure I know how to safely control the situation of a member needing medical attention