•Interacting with customers, dealing with enquiries and concerns;•Providing directions to routes, local points of interest/attractions and special events;•Providing assistance and information to customers concerning fares, routes and schedules, destinations, alternate routing during service disruptions and service updates, as required;•Ensuring a continuous flow of customers to avoid platform overcrowding by providing the appropriate fare line equipment management to reduce over-crowding, as required; •Logging and sending lost articles to the appropriate work location;•Ensuring appropriate response personnel have been alerted and dispatched regarding inappropriate customer behaviors;•Ensuring that customer information facilities e.g. PA announcements, Customer Information Boards, maps and timetables are utilised, properly and effectively displayed and up to date;•Assisting customers with accessibility issues to plan their trip and offering easier access operation for their consideration or alternative routes with easier access;•Inspecting the entire station premises, including the areas outside and immediately adjacent to Stations, and report all deficiencies;•Opening/closing stations, as required, by following open/close procedures involving locking/unlocking stations, escalator start/stop, elevator start and one cycle observation; •Assisting with station evacuations and subway replacement bus shuttles during station emergencies or unplanned events

• Manage, maintain, update, and promote Weins Rewards Customer Loyalty program for Weins Auto Group. • Design and deliver learning content across Weins locations (virtual and in person) to provide a foundation of Weins Rewards savings and benefits • Administer the Weins Rewards Program in both customer facing and employee facing environments, including guest inquires, enrollments, redemptions etc. • Export data from our Loyalty platform and create multiple daily, weekly, and monthly reports to communicate program metrics. • Travelling to various Weins locations to coach front line team members on internal processes to support Weins Rewards savings and benefits • Export and configure excel lists and upload content into HubSpot or Drip• Audit divisions monthly enrollments and redemptions in addition to Weins Rewards marketing material to ensure the Weins Rewards brand identity is reflected • Host monthly training sessions to inform and re-educate all stakeholders • Perform any other tasks as directed by management.

•Act as a key front line contact for all internal/external customer enquiries at the sales front counter reception desk, to meet corporate service standards, legislation, best practices, policies and guidelines.•Answer and log all incoming calls/enquiries, and prioritize requests to ensure a thorough understanding of Lexus & WEINS Auto Group customer needs to resolve issues in a prompt and efficient manner, and direct calls/enquiries to the appropriate level for resolution.•Maintain up-to-date and accurate files/logs, correspondence and documentation, using the corporate online filing system and ensure necessary sign-offs/approvals meet legislation, standards, policies, and confidentiality.•Assist sales team and management as requested in coordinating schedule/meeting requests, travel arrangements, note taking, equipment/technology service requests, and greeting guests to ensure booking requests meet the needs of the internal/external customers.•Assist sales team and management in preparing and generating reports, data entry, printing/collating packages/applications, presentations, payments, deposits, and any other related correspondence •Routing customers to Sales Consultants without delay, while ensuring that all sales representatives receive a fair rotation of sales prospects and clients•Work well within diverse groups to achieve common goals and objectives to improve efficiency.•Maintain a tidy and organized reception and customer waiting area•Perform administrative duties as assigned such as monitoring inventory and ordering office supplies; filing, copying and scanning documents; receiving, sorting, creating and responding to emails, and distributing mail and courier packages•Perform other duties as required/requested by management

•Respond to inquiries over the phone with experience in the Ministry of Health INFOline and specializing on the Ontario Small Business Support team, providing advice and timely, accurate information related to government programs, products and services within ServiceOntario. Process escalations, and resolve customer issues in a high-volume, call centre environment •Demonstrate analytical and problem solving skills to probe for information, assess situations and determine appropriate course of action • Guide customers experiencing problems accessing or obtaining specialized information, and refer to the appropriate program area or organization for resolution• Review applications, determine if eligibility requirements are met and ensure required documents are uploaded electronically by the customer for our records• Provide support for customers in completing application forms, and provide online guides • Maintain files with record keeping in electronic database systems• Provide a variety of reports and correspondence using Microsoft suite of products, including spreadsheets, email and internet applications

• Provide quality in-person, front counter customer services by providing timely and accurate information related to government programs, products and services in a retail and customer service oriented environment within ServiceOntario / OPS• Guide and support customers experiencing problems accessing or obtaining specialized information, and refer to the appropriate program area or organization for resolution• Provide support for customers in completing documents and forms, and with the use of public access workstations • Process business and individual customer transactions, determining that eligibility requirements are met and obtaining required documents• Collect and process payments, issuing refunds, and reconcile payments with transactions• Maintain files with record keeping and in electronic database systems• Provide a variety of reports and correspondence

-First point of contact for clients calling in with questions about their credit cards-Deepen client relationships by quickly resolving issues, identifying financial opportunities, and providing personalized banking solutions-Provide support for clients by helping them to manage their accounts and products-Focus on each client experience and connect on a personal level to make every interaction meaningful-Collaborate with others to ensure clients are connected to the right people and opportunities-Proactively suggest credit card options that will help clients achieve their financial goals using my knowledge of CIBC's suite of credit card products

• Posted job ads, pre-screened candidates, conducted interviews, conducted background checks to provide full cycle recruitment, and entered employee data into the PeopleSoft system once candidates were recruited • Completed new hire orientations ensuring all paperwork was accurate • Guided employees on how to complete all required Health and Safety training, WHMIS, Leading Respect, Accessibility for Ontarians with Disabilities, Fire Extinguisher, and all hands-on workplace training • Administered payroll using Kronos Workforce, ET, and Peoplesoft for 150+ hourly and salary associates, associate benefits, compensation and salary administration, vacation and statutory pay-outs, pension, and workers’ compensation • Managed all reception (telephone & email) and administrative duties such as payroll records and employee files, ensuring they were all updated and accurate to comply with corporate standards, and law regulationsPresented employee recognition meetings, and provided training and development via succession planning to employees • Provided guidance and consulted with management whenever new human resources policies, programs, and procedures were introduced or changed

Investigated and resolved customer inquiries and complaints with flexible thinking and swift decision-making skills • Earned management’s trust by serving as key holder responsible for accurately opening, counting, and closing cash registers • Built long-term customer relationships and advised customers on purchases and promotions • Balanced a wide variety of customer service and administrative tasks to ensure telephone calls were directed to specific departments, cash drawers were full, and cashier station supplies were adequately replenished

 Worked directly with the certified staffing consultants to assist with daily hiring needs Provided administrative support (payroll, data entry, filing) and entered into the databaseworkplace evaluations and work site investigations Assisted in updating HR documents such as job descriptions, and employee records byentering data using Microsoft Office programs and the company’s workforce system Presented financial statements for quarterly payroll audits Prepared resumés, selected and contacted candidates, scheduled and conductedinterviews individually and as a teamNote: Field Placement

 Diffused customer concerns in person and on the telephone Communicated all store initiatives and promotions to customers to generate returnbusiness Performed cash, debit, credit, gift card sales transactions, voids, refunds, and exchanges Worked in compliance with all laws and regulations by attending all required health andsafety training sessions

-Trained clients on CurvesSmart technology, equipment use, and developed unique fitnessand nutrition plans for each member utilizing knowledge attained from the ClevelandClinic certificate-Attained my First Aid & CPR Certificate to ensure I know how to safely control the situation of a member needing medical attention