Deanna Deriso Email & Phone Number

Roslyn, New York, United States

Edgewood, New York

* Business to Business* Increased sales by developing business relationships with new mortgage brokers and bankers. * Conducted weekly outside sales calls to potential and existing customer base of 50+ clients/brokers to provide product, program, and process knowledge.* Trained brokers how to use and benefit from company website and internal resources.* Conducted frequent on-site and off-site group and individual presentations to go over new and existing products and processes.* Developed and maintained strong partnerships with internal operations personnel in order to facilitate transactions and improve client service.* Completed pre-qualifications based on analysis of client credit history, debt to income ratio, financial profile, benefit to borrower and appraisal evaluation.* Managed a team of account executives that included providing initial and ongoing sales/product training, weekly and monthly evaluation and performance reviews, ride-along to visit existing and new clients, assisting in closing deals through interaction with underwriting and the account management team, and offering expertise to help account executives grow their business.* Client relationship and website facilitation committee member* Ongoing competition analysis.

Oversaw team of 20 sales representatives and administrative staff. Training and motivational abilities included: Forecasted, tracked and analyzed sales of off-lease vehicles to retail dealers and auctions.Created new sales techniques, department procedures and fundamentals. Developed vehicle pricing through market analysis, competition, comparisons and assessment of mitigation and residual values. Interviewed, hired and conducted annual reviews. Created training and procedure manuals. Assisted sales force in obtaining and exceeding sales goals each month through coaching.Developed, improved and executed new bonus structure to increase sales performance. Member of pro-active market analysis committee.

Supervised 10 sales representatives responsible for selling and releasing off-lease vehicles. Maximized team performance, helped close negotiations, tracked daily workflow and call queue management. Researched and solved problem accounts and customer complaints. Spoke with demanding customers and de-escalated issues and concerns.Negotiated with customer lease-end options. Analyzed market niche and competition. Tracked daily sales goals and achievements of sales staff. Ensured proper closeout of all accounts. Communicated new information and policy changes to sales representatives in a timely fashion.Maintained 150 to 300 off-lease vehicle accounts.

Managed portfolio of 600 accounts. Proven successes selling customers on benefit of continued lease and purchase of current vehicle, warranty, etc.Responsible for cross-selling and warranty sales. Prepared vehicle pricing in accordance with current residual value and future market analysis to minimize loss. Prepared customers for lease termination through communication and negotiation options. Proficient with lease and finance contract administration. Researched and presented topics at weekly sales meeting to sales team of 45 lease termination representatives. Counseled customers so they were able to make educated and informed credit decisions. Consistently exceeded department sales goals.Achieved "Salesperson of the Month" four consecutive months.

Tracked return of all off-lease, re-possessed and early termination vehicles. Prepared and processed all lease assumptions and transfers. Initiated and monitored all vehicle transportation. Coordinated transporter billing and pricing control. Informed and instructed customers of procedures for lease terminations. Accepted and scheduled appraisals as required. Maintained contact with numerous dealers and auto auctions to control inventory status.