Deanna Dresel Email & Phone Number

Overland Park, KS

Overland Park, KS

• Lead IT Package and Release Management function which includes identifying issues that will impact the quality of IT and Network releases and facilitating their resolution prior to deployment as well as managing.
• Create and lead Triage Management function responsible for ensuring resolution of all post implementation defects resulting from a Network or IT Release.
• Lead Tools Development team including final stage of Clarity (project management tool) implementation and ongoing operational support.
• Create and manage Project Analytics function to identify and analyze critical project implementation performance criteria and drive appropriate process and behavioral changes throughout multiple organizations.

• Lead integration of Network Engineering and Installation functions within combined Sprint Nextel organization. This entailed moving from platform specific engineering teams to regional, integrated, multi-technology E.
• Direct more than 200 employees responsible for E and I $1B annually in wireline and wireless network platforms.
• Manage Network Engineering support functions, including Standards, Material Management, Logistics, Network Asset Management, and Reporting (balanced scorecard, budgets, workload management)
• Lead Program Management function for all of Network Engineering. This involves managing major switch implementations, WiMax 4G technology, infrastructure builds for strategic product initiatives, affiliate integration.
• Lead NE Tools Development team, including implementing a corporate wide Asset Management platform in conjunction with a Peoplesoft upgrade

• Direct daily activities of more than 200 geographically dispersed employees in contract implementation, traffic processing, suspense management, pricing table creation, customer inquiry and resolution for $26B annual.
• Manage Billing Services finance team responsible for business case development, management of $175M budget, decision support, ABM and scorecard reporting
• Lead Revenue Assurance team with $102M incremental revenue realized in 2004 alone
• Serve as customer face of billing (wireline, wireless and local), including participation in Vice President Customer Satisfaction forum and interaction with strategic customers.
• Lead customer migration efforts to move customers from legacy network and billing platforms into IP based network and core billing platform – this role included oversight of system development efforts required to.
• Lead coordination of Sarbanes-Oxley 404 compliance efforts within Billing Services

• Ensure VP is continuously updated with appropriate information to make business decisions.
• Provide review and approval for decisions regarding 2,300 headcount positions and $230M budget
• Manage special projects to minimize VP involvement, including outsourcing of call centers, alignment of service organizations across Sprint divisions, special product reviews, etc.
• Serve as lead contact for Customer Support during implementation of Operational ABM from concept design through reporting

• Lead reviews of Sprint long distance, local and wireless business units, including operational, financial and technical analysis. Identify process improvement opportunities and control weaknesses. Facilitate.
• Participate in annual audit planning, including creation of corporate risk assessment procedures to ensure adequate coverage of highest risk business processes
• Coach, train, and mentor staff members while facilitating employee retention and motivation.
• Lead experienced hire recruiting process, college recruiting process, and recruiting team

• Create automated reporting (SAS) to replace manual processes used in network planning and financial analysis of network configurations
• Analyze and resolve data integrity issues within network management systems

• Analyze sales information for use in presentations, negotiations, proposals, financial reporting
• Calculate sales incentives and distributor rebates
• Liaison between point of sale tracking service, distributors, and Bayer