Deanna Furlong, M.Ed. Email & Phone Number

Ireland

San Francisco, California, Us

San Francisco, California, Us

- Designing and developing interactive learning experiences that ensure Heap customers realize the fastest time to value in our digital insights platform- Helping transform Product Management teams into data-driven pros.

- Specializing in end-to-end solutions including learning strategy development and change management; instructional/learning experience design, eLearning development (Storyline, Rise, Camtasia), and more- Developing customer education/success strategies and solutions for products or applications that support the full Customer Lifecycle- Creating learning objects for use as sales collateral or content/social media marketing- Evaluating existing instructor-led or PowerPoint-based content for conversion to digital delivery, or reformatting as a blended or 'flipped classroom' solution- Reviewing/evaluating existing learning content for instructional integrity, improvements, and enhanced engagement- Applying my passion for designing human-centered, results-driven learning experiences to teach people things that improve their lives and/or make the world a better place

Tempe, Az, Us

- Designed and developed curriculum and content for GoDaddy's How-To customer education platform. Video-based education to support the small business owners' journey from ideation to online presence - Designed, developed, produced and hosted GoDaddy's Small Business Webinar Series; included panel guest participation, audience interactivity, real-time Q&A and in-product demos- Developed content strategy for GoDaddy’s first help video library on YouTube; designed, developed, and storyboarded content for both conceptual and product-related videosAccomplishments:- Launched GoDaddy's How-To customer education platform in August 2019 with seven courses, including 110 live-action, short-form videos- Designed, launched and hosted GoDaddy's Small Business webinar series in under three months, achieving a 93% approval rating- Created several videos that have ranked number one for their related search term/phrase on YouTube and Google- Designed and launched GoDaddy’s video learning program; deploying 30 videos on YouTube in my first 8 months

Cambridge, Ma, Us

- Developed content strategy and guided product evolution of Forrester's Training and Professional Development Solutions - a consultative educational solution for clients that offered a custom, blended curricula, with content provided by Forrester's analyst community- Established metrics and reporting, developed a product roadmap, and drove business development efforts- Performed instructional design, development and product management of all courses. Consulted with new clients to determine their employees' professional development needs and created a unique, branded solutions that were paired with on-site Forrester analyst workshops- Nurtured existing client relationships to ensure optimal customer experience and renewal

Cambridge, Ma, Us

- Performed instructional design, development and project management of eLearning, instructor-led training and blended learning solutions as part of Forrester's Learning and Development organization- Developed content that spanned the complete employee life cycle, from onboarding to leadership development- Designed and developed a change management plan for the company-wide implementation of Salesforce- Designed, developed, and delivered five business-unit-specific, blended learning solutions to support Forrester's Salesforce implementation- Developed a results-driven curriculum for Forrester's Global Sales Organization - Designed taxonomy and managed implementation of their Cornerstone LMSServed as LMS administrator for organization's eLearning and instructor-led offerings (Cornerstone LMS)

Cambridge, Ma, Us

- Performed instructional design, development and project management of eLearning, instructor-led training, blended learning solutions, and custom user adoption programs for Oracle Endeca customers including Whirlpool, Chrysler, Practising Law Institute (PLI), Toyota; Nissan NA, and American Express- Prepared a change management plan, a blended training solution, and EPS tools for onboarding each company's employee population to their new Endeca solution- Served as LMS administrator for organization's eLearning and instructor-led offerings (View Central LMS)

Haslet, Texas, Us

Scottsdale, Az, Us

Us

Bachelor’S Degree, English Language And Literature

Master’S Degree, Instructional Technologies