Deanna Gibson Email & Phone Number

Fleming Island, Fl, Us

United States

Remote

SELLING OR INFLUENCING OTHERS — Engages with clients' vendors to transition from paper checks to digital payment methods such as credit cards and ACH, enhancing payment optimization. Successfully converted up to $14 million in payments from paper checks to credit cards.DOCUMENTING/ RECORDING INFORMATION — Meticulously records all communications with vendors, ensuring all calls and emails are documented and uploaded to a cloud-based system for full transparency. Uses tools like ZoomInfo to identify the correct contacts.MAKING DECISIONS AND SOLVING PROBLEMS — Evaluates which vendors are most likely to convert based on industry, annual spend, payment history, and previous contact attempts. Handles special projects aimed at revisiting declined opportunities to identify potential candidates for conversion.

ESTABLISHING AND MAINTAINING INTERPERSONAL RELATIONSHIPS — Collaborated closely with multiple departments, including Business Development, Forensics, Information Technology, Discovery Services, Accounting, and Structured Data Analytics. Ensured timely entry of Conflicts Check and Letter of Engagement Requests, as well as accurate input of invoicing information within established deadlines.ANALYZING DATA OR INFORMATION — Processed and analyzed all Conflict Check and Letter of Engagement/Statement of Work Requests. Conducted legal research to gather additional necessary information.UTILIZING CLOUD-BASED DATA ACCESS AND SHARING SOFTWARE — Developed Salesforce reports to track departmental Opportunities Won. Exported these reports to Microsoft Excel to create a weekly departmental spreadsheet. Regularly used Microsoft SharePoint to upload completed contracts for each opportunity.ANALIZING DATA OR INFORMATION — Received information for all Conflict Check and Letter of Engagement/ Statement of Work Requests. Analyzed the information received, while doing Legal Research to obtain the remaining necessary information.UTILIZING CLOUD-BASED DATA ACCESS AND SHARING SOFTWARE: Built Salesforce reports for my department to track all Opportunities that were Won. Exported that report to Microsoft Excel to run a weekly spreadsheet for my department. Also utilized Microsoft SharePoint daily to upload all completed Contracts for each opportunity.

Savannah, Georgia

PROCESSING INFORMATION — Audited claimant information to ensure accuracy and compliance with client criteria, providing quality control assurance to guarantee that received cases met client standards. WORKING WITH COMPUTERS — Leveraged tools such as Google Suite, Salesforce, Slack, Lucidchart, and Dropbox to manage and generate reports, communicate with clients and claimants, and organize and file cases efficiently.DEVELOPING OBJECTIVES AND STRATEGIES — Actively participated in Company Objective and Key Results meetings to devise strategies and objectives aimed at achieving company and departmental goals more efficiently. Executed special projects, including merging cases from different lead generation sources into Salesforce.

Fort Knox, Kentucky

Fort Knox Youth Sports and FitnessBUDGET & FINANCIAL MANAGEMENT — Managed a budget exceeding $500,000 in fiscal year funds, providing monthly financial reports and annual analyses. Served as the Government Purchase Cardholder, overseeing all program-related purchases.RESOLVING CONFLICTS AND NEGOTIATING WITH OTHERS — Addressed and resolved complaints, determining appropriate actions and responses. Utilized the Department of Defense's Interactive Customer Evaluation (ICE) system for feedback management.COORDINATING THE WORK AND ACTIVITIES OF OTHERS — Led the planning and execution of a holiday event attracting over 3,000 visitors. Responsibilities included staff scheduling, budget creation, donation collection, and event marketing.PROCESS OPTIMIZATION — Created a new system for approving and processing refunds in order to reduce wait times. VENDOR MANAGEMENT — Interfaced with various prospective vendors, served as the Requisitioner for all contracts, and acted as the liaison between vendors and programs to maintain strong business relationships.

Fort Knox, Ky

FORT KNOX SKIESUNLIMITED INTERACTING WITH COMPUTERS: Used computers and databases to enter data, maintain attendance records, and identify and correct discrepancies with household balances.INTERPRETING THE MEANING OF INFORMATION FOR OTHERS: Translated and explained what each SKIESUnlimited class was and why parents should utilize the services offered.PERFORMED ADMINISTRATIVE DUTIES: Performed day-to-day administrative tasks such as receiving and scanning paperwork, signing children into the buildings, and maintaining written attendance logs.

Dothan, Alabama Area

WORKING DIRECTLY WITH THE PUBLIC: Dealt directly with customers and potential clientele in order to increase sales and provide excellent customer service.JUDGING THE QUALITIES OF THINGS, SERVICES, AND PEOPLE: Assessed the value, importance, and quality of products, merchandise, and potential projects.MONITOR AND CONTROL RESOURCES: Monitored and controlled resources and oversaw the spending of funds in regards to all inventory and marketing purchases.INSPECTING EQUIPMENT, STRUCTURES, AND MATERIALS: Provided routine inspections of all indoor and outdoor cooking equipment and utensils to ensure all standards were followed and assess any equipment that needed to be updated.

Fort Knox, Kentucky

TEACHING OTHERS: Identified the educational needs of children/youth in my rooms, developed educational materials, and implemented such materials.INSPECTING EQUIPMENT, STRUCTURES, AND MATERIALS: Inspected childcare equipment, structures, and materials to identify and prevent errors, other problems, and possible defects.COMMUNICATING WITH SUPERVISORS AND PEERS: Worked alongside co-workers to develop lesson plans and provide care for children/youth.

Dothan, Alabama Area

ESTIMATING THE QUANTIFIABLE CHARACTERISTICS OF PRODUCTS, EVENTS, AND INFORMATION: Estimated the amount of resources, personnel, time, materials, and costs needed to successfully complete each event.RESOLVING CONFLICTS AND NEGOTIATING WITH OTHERS: Handled complaints, resolved grievances conflicts, and negotiated when necessary.DEVELOP OBJECTIVES AND STRATEGIES: Developed objectives and strategies for all Event staff in order to increase efficiency and creative output.PROVIDE CONSULTATION AND ADVICE TO OTHERS: Served as a Subject Matter Expert to provide guidance to customers and potential clients on décor, marketing materials, food menus, and other areas as needed.

Bachelor Of Science - Bs, Homeland Security

Business Administration And Management, General

Associate Of Science - As, General Studies