Deanna Hartley Email & Phone Number

Piqua, Ohio, United States

Work closely with Hartzell’s Channel partners and Hartzell sales force to ensure customer’s orders are accurate and delivered on-time. Ensure the highest, most competitive level of service is provided to our reps and customers. • Develop, implement and continuously improve standard work for the processing of orders• Supervise employees and assess performances to determine training needs and define accurate plans for decreasing process lag• Ability to understand, assess, and resolve pricing discrepancies and to help less experienced team members with complex changes• Assist in researching and implementing new technology for all Hartzell reps to improve their ability to meet and exceed customer’s expectations• Has consistently maintained on-time expectations within the department and provided metrics on a weekly basis to demonstrate level of excellence. • Member of the enhancement team

Worked closely with Midmark's Channel partners and Midmark sales force to ensure customer’s orders are accurate and delivered on-time. Responsible for the planning, ordering, directing, and coordinating of activities for projects.• Entered and processed project orders using an ERP system• Coordinates orders, inquiries, information, projects and consignment inventory for multiple sales representatives and their territories (US and Canada)• Obtains freight quotes upon request and helps coordinate delivery for our customers; ensuring delivery dates and times are met• Required strategic-relationship and partnership-building skills, solve problems creatively and use tact and diplomacy to achieve win-win outcomes• Trained new Midmark sales representatives and teammates on departmental processes• Assisted with department projects, running and updating department reports, and fulfilled punch list/service warranty orders

Greenville, Ohio

Promoted to fulfill the successful planning, coordination and completion of a variety of manufacturing processes involving various company products while ensuring that product quality, delivery dates and budget constraints are consistently met and that all production assets, including personnel, are properly managed. Taken on additional responsibility to assist remote Human Resources in the onboarding of new employees and other additional HR tasks relating to employee relations.• Manage a team of production associates to produce daily production requirements while maintaining quality standards and meeting on-time delivery metrics. • Manage floor stock cycle counting process and monitor appropriate inventory records to control inventory levels and associated costs. • Plans, develops and implements new methods and procedures designed to improve operations, minimize operating costs and effect greater utilization of labor and materials. • Communicate and collaborate with IT, finance, senior management, customer service, art department, and order entry on departmental operations and systems issues. • Manage labor budget for both direct and indirect labor to meet staffing plans and production requirements.• Review candidate resumes and conduct pre-employment interviews. • Determines departmental daily work priorities, monitors production load by department and adjust labor as required to meet plan. • Monitor and maintain all health, safety and environmental requirements.

Greenville, Ohio

Effectively supported the manufacturing of digital decals for a company nationally recognized as the leader in school recognition awards and motivational products. Developed and implemented an entirely new process for the launch of Neff’s new extreme football decals.• Supervised three employees on three different shifts.• Oversee graphics and production environment and its processes from start to finish: included color correction; product testing; preventative maintenance; answering technical and procedural questions for less-experienced team members; maintaining equipment inventories; coordinating with outside agencies, art services, and printers.• Issued continuous process improvement projects to improve quality and productivity.• Developed instruction manuals for various procedures and departments.• Constant maintenance and support of various Mac & PC based computers and printers.

Dayton, Ohio Area

Director of small sign business manufacturer specializing in sand crafted signs and other various products.• Planned and illustrated concepts from logos to landscape architecture, prepared final layouts and templates for manufacturing purposes, overseen projects from start to finish.• Implemented and maintained customer art filing system.• Operated and maintained technical knowledge of equipment, such as the Gerber vinyl cutter and sandblaster.• Worked with and supported production staff on an as need basis.

Dayton, Ohio Area

Responsibilities included on-site installation, training and repair of Large Format Digital Printers and Laminators.• RIP software installation, training, and troubleshooting.• Design application installation and training.• Consulted with and educated customers on achieving high quality products.

Organizational Management, Non-Profit/Public/Organizational Management

Associates, Visual Communications

Activities and Societies: Phi Theta Kappa Society

Education record