Deanna Hnetkovsky, Pmp Email & Phone Number

New Lenox, Il

Detail oriented Analyst providing tier 2 support and system training for 8 wholesale distribution, 1 retail distribution and 2 manufacturing locations and their sales teams. Successful project manager delivering results on time and under budget. A quick learner with experience working on cross functional teams to improve processes using Lean Six Sigma principles.PM for telephony upgrade company wide working with multiple vendors and an internal team. Replaced Nortel BCM's with Avaya IP Office in 30 locations across Canada and the US. Project included infrastructure upgrades where required. Project budget $450,000.Managed the technology portion of an office relocation. Worked with multiple vendors to move circuits and cutover services to the new location. Planned office build out for technology needs.Metrie Lead for outsourced service desk. Responsible to maintain training and documentation while working with service desk resources to ensure compliance with SLA's. In 90 days open tickets dropped 63%, average ticket age dropped 23% and the oldest open ticket improved by more than 200 days.Rolled out the configuration of 80 laptops on the Metrie domain within a 3 month period in eight locations resulting in increased security for the network and easier deployment of system wide changesUpgraded network infrastructure equipment in 11 locations providing additional capacity and improved stability of local networks. Upgrades included installing Velocloud SDWAN, Meraki Firewalls and implementing standard cat 5 cable colors for various pieces of equipment making remote trouble shooting with nontechnical staff easier.Supported laptops, Wyse thin clients, and mobility for local office and remote workers in a citrix environment.

New Lenox, Illinois, United States

New Lenox, Il

Inventory Administrator for eight Eastern US branches supporting 2 buyers and an Inventory Coordinator. Involved in the centralizing of the purchasing operations for the eastern US. Primarily responsible for quoting supply costs for projects exceeding $10,000.Discovered best practices from across the company implementing standardized processes in each of the eastern US branches saving the company over $100,000 in the first year.Developed a report to track dead stock and induce healthy competition between regions. Team reduced slow moving inventory by $500,000 in 6 months.Assisted in the development of an Excel based tool used by branch leadership to determine forecasts of future sales at the sku level. Increasing fill rates and reducing dead stock.

Frankfort, Il

Led the catalog redesign project. Worked with department heads and the graphics department to create a fresh catalog finishing on time and in budget.Restructured the commission reporting cutting the time to process 10% while also eliminating errors.Linked several reports to ERP software using MS Query to create refreshable reports with live dataCreated a pricing/sku database enabling changes to be made in one location increasing accuracy and standardizing descriptionsUsed Microsoft Business Intelligence to modify and maintain ERP reportsCreated new reports and trained others as the administrator for Microsoft CRM and Shortel IP Phone System

New Lenox, Il

Supported the branch buyer in all purchasing functions from order to receipt of product.Streamlined and automated weekly stock shortage reports cutting 10% from process time while providing critical information for supply chain managementLed Lean Six Sigma team (yellow belt) to change order fulfillment process reducing time to fill orders by 20%Implemented data governance in stock code descriptions