Deanna Patterson Email and Phone Number
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Qualifications Summary:Expert at tracking service related issues, identifying root causes, and working cross functionally to resolve systemic issues with processing, product quality, and claims processing.Highly knowledgeable in the field of business administration, leveraging this knowledge to create new services, analyze operations and improve service delivery.Demonstrated success in developing and implementing measurement tools with positive results.Strengths: Data collection and analysis, training new and existing staff, and efficiencies of operation.Key Accomplishments: Served as primary contact for managing and coordinating email correspondence (internal and external); responded to approximately 500 emails monthly.Served as a primary resource for Service Center representatives regarding employer reporting (trouble shooting technical issues within the Employer Portal system).Liaised between customers and internal staff through utilization of Customer Relationship Management software (CRM). Developed curriculum for and trained peers in product knowledge, quality and job performance excellence. Carefully chosen to service elite Super Star sales agents (generating $5M+ in annual sales) regarding new or existing variable annuity policies. Successfully held a Series 6 Investment Company Products/Variable Contracts Limited Representative License.
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State Of Michigan Department Of TreasuryWindsor Charter Township, Mi, Us
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Procurement AnalystState Of Michigan Feb 2022 - PresentLansing, Michigan, Us
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Department AnalystState Of Michigan Department Of Treasury Oct 2015 - Feb 2022
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Customer ServiceBlue Cross Blue Shield Of Michigan Oct 2014 - Oct 2015Detroit, Michigan, Us -
Service RepresentativeMunicipal Employees' Retirement System Of Michigan Sep 2011 - Oct 2014Lansing, Mi, UsAssisted individuals regarding Defined Benefit, Defined Contribution and 457 retirement benefits as well as all MERS products. Provided “plain language” explanations in response to complex products and services from customers.Worked on the Strategic Planning Committee charged with redesigning the Employer Reporting Portal online system.Conducted onsite and over the phone participant retirement meetings.Instrumental in the annual data migration of procedures and product reference guides to ensure all information was relevant and eliminated duplication. Assisted municipal employers with the reporting of participants’ wages, contributions, service-credit along with basic product knowledge. -
AnalystState Of Michigan Department Of Human Services Jan 2009 - Sep 2011Lansing, Michigan, UsProduced adhoc reports utilized statewide to evaluate child welfare programs in the areas of legal compliance and staffing allocations throughout the agency. Analyzed program operations to make changes to appropriate policies, procedures and program design.Facilitated weekly data integrity meetings with senior level analyst, information technology and management.Evaluated and analyzed existing system modifications necessary to create a Statewide Automated Child Welfare Information system (SACWIS). Served as secretary on the SWSS Integrated Data Management Advisory Committee. Communicated with Child Welfare Agencies and Field Operations regarding policy and procedure changes as they relate to daily operations.
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Case ManagerJackson National Life Feb 2000 - Sep 2008Lansing, Mi, UsSelected to establish a Variable Annuity Service Center and to provide assistance to “Super Star” sales agents.Approved 100+ minimal risk cases valued over $25M in life insurance coverage.Collaborated with internal customers to identify system requirements necessary for a major system conversion project involving thousands of policies. Brainstormed with the development team concerning system functionality. Trained numerous associates regarding Variable Life Insurance processing procedures and product specifications. Served as a product expert. Achieved phone quality level of 95%. (Service Center standard quality level was 90%.)
Deanna Patterson Skills
Deanna Patterson Education Details
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Northwood University - Devos Graduate SchoolBusiness Management -
Central Michigan UniversityOrganizational Administration
Frequently Asked Questions about Deanna Patterson
What company does Deanna Patterson work for?
Deanna Patterson works for State Of Michigan Department Of Treasury
What is Deanna Patterson's role at the current company?
Deanna Patterson's current role is Financial Services.
What is Deanna Patterson's email address?
Deanna Patterson's email address is dl****@****ast.net
What is Deanna Patterson's direct phone number?
Deanna Patterson's direct phone number is +151769*****
What schools did Deanna Patterson attend?
Deanna Patterson attended Northwood University - Devos Graduate School, Central Michigan University.
What are some of Deanna Patterson's interests?
Deanna Patterson has interest in Exercise, Home Improvement, Reading, Gourmet Cooking, Sports, Watching Basketball, Home Decoration, Health, Watching Sports, Children.
What skills is Deanna Patterson known for?
Deanna Patterson has skills like Customer Service, Training, Program Management, Leadership, Microsoft Office, Public Speaking, Management, Analysis, Fundraising, Microsoft Excel, Access, Process Improvement.
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