Deanna Husser Email & Phone Number

District Of Columbia, United States

Washington, District Of Columbia, United States

Washington, District Of Columbia, United States

Washington D.C.

Oversee daily operations to achieve financial and revenue targets. Recruit, train, mentor and manage team of employees, ensuring continuous delivery of outstanding customer service. Supervise department managers, providing coaching and engendering accountability for store results and staff performance. Develop and implement strategic merchandising plans to achieve revenue objectives and reduce expenditures while ensuring payroll remains within budget; review and analyze forecast and actuals. Create, update and monitor reports to meet operational goals and compliance. Track metrics and key performance indicators (KPIs) to identify and implement optimization opportunities. Assess and update standard operating procedures to maintain compliance. Collaborate with leadership team to measure success of brand initiatives, in-store trends and market insights. Uphold a high-quality store experience for the customer by establishing effective relationships for brand loyalty. Lead efforts to reduce instore shrink activity through education, awareness and compliance.

Washington D.C. Metro Area

Consult with clients to understand their financial health and offer a wide range of financial solutions and services. Customizing a financial plan that is tailored to client's needs by focusing on financial growth and planning in areas such as Retirement, Education, Insurance, Investments, and Estate Planning.

Charleston, South Carolina Area

Assist with strategic planning to aid with community involvement and develop operational policies for center functionality.Making Business to Business (B2B) contacts via telephone, email, mail, and networking setting to form partnerships.Assisting businesses with pre-screening applicants for positions by reviewing applications, conducting interview and scheduling interviews.Develop individual goals and employment plans with participant and apply the information for account management purposes.Process data for statistical information in Efforts to Outcome Database (ETO).Meet the needs of the communities in which we serve by creating opportunities for clients to enhance their lives through workforce development training, job placement and job retention services. Maintain statistical information to report monthly, quarterly, and annual basis and ensure numbers reflect our services.

Columbia Sc

Developed individual employment plans to create a path for clients to be successful in obtaining gainful employment resulting in a 95% employment success rate.Communicate the progress of monthly initiatives to internal and external stakeholders.Partnered with hiring managers to understand position requirements, identify potential sources to find qualified candidates, and develop a recruiting strategy and process.Assisted clients in finding gainful employment by providing services such as: resume and interview assistance, skill and interest based assessments (WorkKeys), lead educational workshops, and provide occupational training assistance. Provide meaningful labor market data to support client’s interests for employment allowing the program to spend funds efficiently and effectively in accordance with federal regulations.Proven commitment to customer service, with the ability to build productive relationships, resolve complex issue and win customer loyalty.

Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.Check to ensure that appropriate changes were made to resolve customers' problems.Determine charges for services requested, collect deposits or payments, or arrange for billing.Refer unresolved customer grievances to designated departments for further investigation.Review insurance policy terms to determine whether a particular loss is covered by insurance.Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.