Deanna Ellis Email & Phone Number

Pasadena, California, Us

Responsible for managing successful team during double-digit year over year growth and company transition to SaaS. Developed strong management team as well as a large, highly engaged team of agents, focused on growing careers to the benefit of the individuals as well as the company, while maintaining impressive CSAT scores and high employee retention.

Pasadena, California, Us

Oversee a growing team of Tier 1 and Tier 2 Support and Documentation team members in six locations. Responsible for improving internal processes and ensuring user needs are escalated appropriately. Focused on maximizing and increasing the skills of each manager and team member while creating reusable assets for internal and external use.

Boca Raton, Florida, Us

Responsible for creating new integration process for portfolio of 8 product and IT teams coming together across multiple time zones and continents, to work and report status in a standardized format. Liaison between Product Management and Product Development, partnering with project stakeholders to define and execute project plans. Product teams were creating/supporting both mobile and cloud-based solutions.

Boca Raton, Florida, Us

Full technical responsibility for high-transaction, data intensive, emergency messaging SaaS products. Managed teams of Network and Software Engineers, DBAs, Quality Assurance, Project Management and Production Support personnel with remote engineering teams in locations across the US and Europe. Responsible for multiple data centers, 13 different integrated products and interfaces, 3 of which were mobile products.

Us

Managed growing development team of 30 software and infrastructure engineers, QA and integration support teams. Regularly recognized for professionalism, initiative, reliability, productivity, communication skills, leadership and staff motivation.

Us

Owner of the uptime and usability of the SaaS based mass-notification emergency messaging system. Created teams that learned the value of working together and taking ownership and responsibility for creating an impressive deployment and integration process for our customers with minimal downtime.

Managed the creation of a mass-notification dialing system. Hired and worked alongside designers, software engineers and IT professionals and ultimately helped hire a CTO to create a SaaS infrastructure running on a MS SQL Server backend that could interface with school data and allow Principals to create/schedule/send thousands of phone calls a minute to the parents of their students.

Re-designed database to have several levels of security to protect sensitive data along with 5 different GUIs to satisfy specific needs of different types of users. Created dozens of reports to track effectiveness of employees and identify process bottlenecks.

Vélizy-Villacoublay, Fr

Designed and implemented various relational databases used in marketing, customer support and problem tracking environments. Performed replication and database synchronization functions.

Worked with customers via phone to understand and resolve CAD software issues. Designed and managed ticket tracking database, creating reports for executive visibility.