• Oversee daily operations of the Clubhouse, ensuring effective coordination among team staff and volunteers.• Train and mentor staff in effective engagement strategies, ensuring all staff members are equipped to support member needs while promoting best practices in service delivery and operational procedures.• Lead the development and implementation of programs that engage clubhouse members in daily operations, enhancing their skills and promoting independence.• Assign work orders and day assignments and projects, ensuring that all tasks are completed efficiently and on time while fostering a supportive atmosphere.• Conduct presentations on the Clubhouse model for community outreach and advocacy efforts, effectively communicating the benefits and successes of the program.• Monitor and evaluate program outcomes, making necessary adjustments to improve engagement and member satisfaction.

• Successfully managed the lease-up process for two properties focused on housing vulnerable populations, ensuring occupancy goals are met. Lease-Up Management• Oversaw daily operations to maintain a secure and supportive environment for residents, promoting community well-being. Operational Oversight• Ensured timely rent collection from residents and funding sources, enhancing financial stability of the property. Financial Management• Directed residents to essential supportive services, including case management and mental health resources, fostering holistic resident support. Supportive Services Coordination• Supervised and coordinated with vendors for property rehabilitation efforts, ensuring quality and compliance with project timelines. Vendor Management

● Oversee $5.5M in federal, state, and local grant funding, leading a 32-member team to support 400+ clients in Permanent Supportive Housing, Bridge Housing, Rapid Rehousing, Medical Respite and homeless outreach programs.● Mentor program manager, case managers, and AmeriCorps interns, facilitating holistic client services focused on building client identity and value, both in the community and individually.● Develop budget management framework, factoring in fundraising, government funding, and charitable contributions to deliver highest service levels and optimize client relationships.● Create Rapid Rehousing program through interagency partnership, housing 30 clients in 30 days utilizing outreach case management services during Covid-19 pandemic.● Research and recruit optimal properties for participation in PSH program, increasing available properties by 200% and achieving 96% housing participation success rate after 6 months.● Coordinated with community-based service providers to provide on-site substance abuse support groups and mental health related services. PROGRAM MANAGER, HOMELESS OUTREACH, promoted March 2017● Housed and maintained housing of 98% of the chronic homeless program population, coordinating referrals and helping navigate services and resources for primary care, behavioral health, and substance abuse treatment.● Drove best practice delivery across the program, monitoring case management service plans and regulatory compliance within HUD PSH housing, Bridge housing, and homeless outreach programs.● Liaised with program participants, landlords, and partner agencies to enhance communication and service delivery, conducting home visits and office visits to audit and provide service recommendations.● Chaired Street Outreach Task Force and Permanent Housing Committee, driving and delivering services through an active Continuum of Care model.

● Improved quality of life for 500+ clients through HUD Permanent Supportive Housing, facilitating a successful transition from homelessness to integrated, independent community living utilizing the Housing First model.● Achieved 95% + retention rate for chronically homeless clients, championing a client-driven approach to program rule enforcement, property management concerns, and access coordination.● Adopted trauma-informed care, motivational interviewing, and harm reduction principles to promote improved behavioral health in dual diagnosis and co-occurring cases, providing crisis intervention and de-escalation services. ● Reviewed client treatment plans and client progress through the social service program to ensure delivery of appropriate services and interventions. ● Prioritized communications with social services agencies and aware and awareness of the scope of services available to make client referrals for additional services.

● Collaborated with cross functional teams to develop domestic violence victim response and treatment plans, coordinating services with other departments and establishing client eligibility and progress communications.● Created a personal credit support program, assisting 30+ clients in accessing and improving credit reports to broaden housing options and availability.● Coached and mentored 100+ culturally diverse and economically disadvantaged women, teaching financial empowerment and career development classes and providing literature, referrals, and follow-up services.● Managed on-campus apartments and off-site apartment housing, working with clients, landlords, and agencies to improve accuracy and efficiency within data collection and data analysis.

● Attained United Way funding, providing housing options, employment opportunities, and health resources for 2.2K+ individuals by successfully communicating non-profit program goals.● Secured FEMA funding and permanent housing for 80 Hurricane Katrina victims, successfully securing resources in 30 days through established partner relationship channels. ● Placed 99% of (hard to place) individuals living in a local motel into permanent housing, taking a customized approach to diverse housing needs and achieving success based on a unique client relationship management style. ● Empowered 1.5K+ clients to secure housing and employment, providing group counseling and individual case management and ensuring a holistic, continuity of care model across all services.