Deanna Ferguson, Phr, Gba Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Greater Atlanta Area

Audited all benefit plans to ensure proper billing and eligibilityProcessed open enrollment and benefit changesAudited I-9 documentation to determine any errors and made correctionsCreated a system to manage leaves of absence and to track benefits premiums owed

Buford, Georgia

Provided primary HR support for over 400 associates with matrix support from HR team in California and VirginiaCreated FMLA policies and procedures and tracked FMLA-eligible leavesHandled all workers’ comp injuries and illnesses and unemployment claims, including hearingsManaged the benefits for the company, including open enrollment, vendor discussions.

Norcross, Georgia

Executed administration of all employee benefit plans for up to 700 employeesManaged a supplemental executive retirement plan (SERP), a $34 million 401(k) plan, and a $5 million fully insured health and welfare planDesigned a paperless pay changes process and trained 25 branch operations managers and their supervisors on the processDeveloped an Excel.

Greater Atlanta Area

Administered workers’ comp program for up to 23 locations nationwide and managed the return to work program for employees on workers’ comp and disability leave; managed up to 20 employees on various leavesHandled up to 10 benefits inquiries and complaints per week to ensure quick, equitable, and courteous resolutionFiled 5500s with the Department of Labor.

Norcross, Georgia

Provided benefits instruction, education, and support for employees ranging from C-suite executives to blue-collar hourly employeesDesigned customized educational pieces on 401(k) plan benefits, which increased plan participation from 78% to 83%Created an Excel spreadsheet to more accurately track self-insured short-term disability, FMLA, and worker’s.

Snellville, GA

Temporary position where I helped to manage one of the highest-volume bookstores in the Atlanta area with a staff of four full-time and two part-time employees.

Managed a 500-square-foot store that averaged over $3,000 in sales per week. Increased sales by 7% due to industry knowledge, customer service, and inventory control. Implemented inventory control system. Reported directly to Manager, Bookstore Operations, based in New York.

Phoenix, AZ

Managed staff of over 20 booksellers and supervisors at highest-volume Bookstar in the Phoenix area.

Managed individual Babbage's and Software Etc.'s locations with a staff of one full-time and four part-time employees. Lowered shrinkage from over negative 1% to positive 0.2%.

Bachelor Of Arts (B.A.) Cum Laude, Medieval And Renaissance Studies

Education record

Education record