Deanna Ward Email & Phone Number

St. Catharines, On, Ca

Niagara Falls, Ontario, Canada

Niagara, Ontario, Canada

- Act as a liason between Tenant and Property, buildling strong relationships to further enhance service- Assist in the preparation of leasing and Tenant documentation in a confidential and sensitive manner- Provide administrative support to the Restort Sales team by composing correspondence, attending meetings and preparing minutes/reports as required- Detail BEOs using Salesforce software for internal clients and OLG Stage artists with a high degree of attention to detail and confidentiality- Manage bookings for internal meeting rooms- Manage multiple projects with effectiveness and consistently met firm deadlines- Ensure the accuracy and relevancy of policies and procedures and update when necessarry

Niagara, Ontario, Canada

• Respond to inquiries in-person, by email and telephone about events and menu options from the general public• Generate daily sales and labour reports and advise on operation goals• Utilize research and contacts from the industry to align new venture opportunities for the operations• Notify General Manager of discrepancies with guests and/or staff in regards to service

Niagara Falls

• Completion of one of the leading management training programs• Produce daily sales and labour reports in memorandum for General Manager• Monitor inventory of food and beverage, develop order (iKitchen) and receive product with complete accuracy• Process new hire applications and update corporate system with information and status on TAS (Talent Acquisition System)

Niagara Falls, On

• Active in planning, implementation and evaluation of functions with a high degree of client interaction • Provide administrative support including document preparation of payroll, accounts receivable, and accounts payable to assist the office personnel• Analyzed, produced and distributed accurate banquet event orders to ensure seamless execution of events• Responsible for recruiting, training, scheduling and coaching a team of 20 employees • Attended all leadership, operational, management and banquet even meetings as require to maintain the highest level of service, quality, and hospitality

Niagara Falls

• Ensured the smooth operations of a themed restaurant with extremely high volume of guests• Supervised a team of 25+ employees in multiple roles • Enforced all health and safety/sanitation standards• Provided written communications for the General Manager, Board of Directors and other Resort staff advising on sales goals and current trends

As a server, I was responsible for ensuring the complete and enjoyable dining experience of guests. I was responsible for seating guests, taking orders, filling orders, delivering meals and completing payment all with exceptional time management skills and guest relations. I was also a bartender at Tony Roma's where I was responsible for ensuring patrons enjoyed responsible beverage service. I was also responsible for inventory of alcoholic ingredients and ensure cleanliness of the bar.

•Supervise student workers•Prepare drinks and orders for customers in a quick and orderly fashion•Remain fluent with POS computer system in order to better train new employees•Prepare impress, change order, record daily sales, hours worked and perform internal audits•Remain in constant communication with other supervisors and management•Handle complaints using excellent customer service•Required to be punctual and have a flexible schedule

Bachelor Of Business Administration (Bba), Hospitality Operations Management

Activities and Societies: PCMA Canada East Student Member

Bachelor Of Arts (Ba), Sociology