Deanna (Bornstein) Marcoaldi Email and Phone Number

Manage the largest fleet Home-City branch in South West Florida, including two satellite locations. • Consistently increased customer service performance scores within the first 3 months of each assignment. • Grew operating profits during COVID-19 shutdown by utilizing strong personal relationships and marketing skills to grow existing accounts and acquire new business.• Hands-on managing, recruiting, interviewing and selecting of qualified candidates. On-board team members to deliver top-notch customer service to all clients. Supervise organizational level employees and appraise the productivity using quality checks and follow up. • Establish, communicate, and model performance expectations for each team member. Develop plans to motivate and train team to become the #1 branch in performance sales matrix consecutive months at multiple locations and for achieving 20 associate promotions to management positions.• Control branch operational costs by monitoring staffing, supplies, and monthly financial reports to ensure overall branch profitability. • Ensure compliance with company policies, uphold organizational culture, and maintain a safe and friendly environment for employee and customers.

Served clients at a fast-paced luxury hotel golf course.• Managed inventory and ordered supplies to limit waist of expired items and ensure clients demands were met on their favorite products. • Implemented a rotating schedule to create a fair and balanced income potential for each team member.• Improved staff training, focusing on the importance of customer service and consistency while working with clients. • Prepared team for corporate events and perfected the upselling of products without seeming overly eager while keeping customers completely satisfied.

Marketed and negotiated commercial property lease contracts, specializing in office and medical buildings and individual units.• Organized and consolidated current leasing agreements to easily respond to inquiries from landlords and tenants.• Prepared and delivered marketing presentations to perspective clients, highlighting how the property meets their business requirements and expectations, including industry evaluation.• Board Member of multiple networking organizations for commercial real estate; maintained a strong presence with local companies, prospects and client base.

• Operate, organize, stock, and clean snack shack and cart

• Assisted in creating Ascensus Lifestyle Concierge Inc. brand image and business operations• Completed competitive research and analysis for start up• Developed programming, estimates, and bids presentations • Coordinated marketing through word of mouth and social media• Developed, designed and launched local website

• Substantial experience and significant skills in customer service.• #1 in district for sales multiple months• April 2012 Employee of the Month.• Operated POS system

• Assumed responsibility of all front of house reservations and seating• Organized server/kitchen communication• Coordinated event planning- including setting up tournament themes

• Accustomed to working in fast paced environments• Ability to think quickly and successfully handle tasks