Deanna M. Costa Email & Phone Number

Nashville, Tennessee, United States

• Deliver exceptional customer service through inbound phone contacts, email, and text.
• Resolve customer issues with a high degree of empathy while building value in products.
• Respond to customers in a timely manner with thorough and accurate information.
• Document customer interactions in the contact management system and CRM to improve customer experience.
• Work independently with customers but also be able to share information about conversations with colleagues, (e.g. People Leads/Managers and Cross-Functional Leads).
• Comply with all company/department policies and procedures.

Boston, Massachusetts, United States

• Communicate information about policies and procedures to guests as they prepare to enter the venue for the 2024 Summer Season.
• Look for ways to proactively assist the guest to ensure they have an enjoyable experience.
• Answer questions about common venue programs such as upgrades, purchasing merchandise, etc.
• Assist guests with needs such as finding their seats, seat relocation, escorting guests to artist meet & greets and finding lost items. Assist in resolving guest complaints.
• Report maintenance and cleaning issues to the respective department manager. Assist with light cleaning. Greet guests as they enter and leave the venue.
• Sell ancillary hospitality items (earplugs, rain ponchos, blankets, etc.) during the performances. Provide support to bag check staff at the venue entrance.

Boston, Massachusetts, United States

• Supported the CRE Team (four Relationship Managers, three Commercial Analysts, and the Director of Commercial Portfolio) by beginning the onboarding process for CRE loans, organizing loan documentation, and completing.
• Supported the Portfolio Director by renewing covenant documents, maintaining pipeline data, etc.
• Engaged outside vendors for: appraisals, enviro. reviews, flood certificates, insurance policies, etc. maintaining relationships to ensure pleasant efficiency for all stakeholders in the process. Coordinated approval.
• Organized quarterly team building events. Served as a Volunteer Ambassador for Team Smith by arranging monthly events.

Boston, Massachusetts, United States

• Supported the CRE Team (four Relationship Managers, three Commercial Analysts, and the Director of Commercial Portfolio) by beginning the onboarding process for CRE loans, organizing loan documentation, and completing.
• Supported the Portfolio Director by renewing covenant documents, maintaining pipeline data, etc.
• Engaged outside vendors for: appraisals, enviro. reviews, flood certificates, insurance policies, etc. maintaining relationships to ensure pleasant efficiency for all stakeholders in the process. Coordinated approval.

Boston, Massachusetts, United States

• Ensured the efficient operation of our branch by providing comprehensive administrative support.
• Maintained guest lists and coordinate invitations with the Events Team.
• Booked business travel and completed expense reports for a team of six Relationship Managers.
• Managed email/phone volume from outside vendors, clients, etc.
• Assisted with meeting activities including coordinating times/locations; notifying and confirming attendees; compiling materials; preparing, distributing, and maintaining minutes.

Somerville, MA

• Researched topics for show episodes, reached out to fellow Arts Fuse contributors for potential collaborations.
• Interviewed a variety of guests from local/national arts communities.
• Recorded, edited, produced, and distributed the podcast via the Somerville Media Center.
• Managed the show's social media pages, Simplecast, and Patreon.

Somerville, MA

• Wrote a monthly music review and edit copy for other Fuse writers from all criticism/commentary sections.
• Oversaw ad sales and advertiser relationships.
• Redesigned and frequently updated the magazine’s advertisement guidebook.

Boston, Massachusetts

• Presented BU CELOP (Center for English Learning & Orientation Programs) Student Life essential information during check-in days through the academic year to groups of 20-100. Researched, organized, promoted, and.
• Designed promo graphics for Weekly Newsletter published via Benchmark.
• Digitized operations whenever possible – creating an Eventbrite account for ticket sales, etc.
• Found solutions to challenges with the Program Check-In Day Revamp Working Group.

Greater Boston Area

• Researched, organized, promoted, and otherwise facilitated all program activities. Hired/managed three student workers who assisted in publicizing and monitoring events.
• Performed office management including inventory, filing, copying, ad hoc tasks as needed, etc.
• Mentored two first-year international students via weekly activities.

Greater Boston Area

• Supervised a new team of 5-10 graphic designers/photographers each semester; collaborated in creating graphics for online articles by utilizing various apps in the Adobe Creative Suite.
• Hosted monthly training sessions to demonstrate features in Illustrator, InDesign, etc.

Greater Boston Area

• Wrote, designed, and participated in the production of various music/travel-related articles for the print edition of the magazine.
• Wrote/edited articles, provided visuals, and designed layouts for the Music & Travel sections’ print edition.

Greater Boston Area

• Live produced and co-hosted a two-hour variety music show (included a wide range of genres, Music News and "On this Day" segments, and guest performances/interviews).
• Mentored two interns per semester on the weekly live show (aka Whole Lotta Hoopla).

640 Commonwealth Ave., Boston, MA, 02215

• Managed the Sound Team at monthly on-campus DJ events and ad hoc studio sessions.
• Trained the stage crew that set up equipment for live events, supervised in-studio sessions, produced recorded tracks, and hosted guest artists.

Greater Boston Area

• Provide support for various campaigns in a variety of capacities.
• Researched local issues, prepped debate material, designed campaign materials for candidates, and managed official campaign social media pages.

Redhook, New York

• Served as Assistant Producer of Up & Running morning commute variety show. Recorded/produced ad spots and voice tracks with local advertisers.
• Supported visiting artists, download promo CDs’.MP3 files into the station database, loaded shows into programming rotation. Mixed sound at live events.

Dorchester, Massachusetts

• Served as Spring Intern, reporting directly to the Editor-in-Chief of the paper.
• Researched and reported for the Local Events and People sections.
• Conduct people-on-the-street interviews around Southie and surrounding neighborhoods.

Master Of Arts - Ma, Publishing & Writing, 3.8

I studied Publishing & Writing on the graduate level at Emerson. The program is an overview of the publishing industry in a variety of.

Bachelor Of Science - Bs, Journalism, 3.37

Activities and Societies: DJ at WTBU,Layout Designer at The Buzz - Print EditionIn 2018, I graduated from BU's College of Communication.

Regents Diploma With Advanced Designation, 3.93

Activities and Societies: Yearbook, Taconic Tribune, SADD, Concert Band, National Honor Society, Art ClubAP Courses: US History, Language.