Deanna Pryce-Graham Email and Phone Number

In the six years that I’ve been a part of the Fusion Homes team, I’ve gained a thorough understanding of the many aspects of new home construction, interior design, and the sales process. Providing support to the sales teams throughout London, Guelph, and the Kitchener-Waterloo area, I welcomed visitors and provided up-to-date marketing material to the visiting public, fostering a genial, diplomatic rapport to help recognize their new home requirements. Following up with potential buyers through phone conversations and written correspondence, I managed leads using a customer retention management program (CRM system). Establishing enduring relationships – starting with a client’s first visit to the model home to assisting purchasers with the selections of their interior finishes, and guiding them through their first walk-through of their dream home, I believe I was just as excited for our clients and their new home as the clients themselves!

This was a one year contract providing guest services programs to shoppers and retailers:• Received and directed incoming calls and inquiries via telephone and two-way radio, ensuring a high level of customer service was maintained.• Dispatched Security and Maintenance personnel using portable radio system.• Generated weekly reports to provide the Guest Services Supervisor with up-to-date status.• Developed and cultivated relationships with the community and retailers in order to be well versed in community activities, programs and mall events.• Acted as Liaison between customers, security, maintenance, marketing and all shopping centre departments at the administrative level.• Processed gift card sales and concert and transit ticket sales, and reconciled daily sales reports and inventory levels in order to increase revenues and ensure accurately recorded transactions for accounting and forecasting. • Maintained the Guest Services database; assuring customer information was kept current and confidential.• Communicated with customers on a pro-active and regular basis to inform them of pertinent information, enhancing the positive image of the shopping centre and encouraging repeat traffic.• Assist the Marketing Department with the execution of marketing programs as required.

One of London's most popular-and challenging courses, Oxbow Glen has been providing golfers with a great golf experience for over 30 years. Through matrimony, I became a part of the family-and its' organization during which time we resurrected the Ladies League, growing it to two nights per week, and establishing it the largest ladies' league in Canada, with over 500 participants (microphone drop)!

I was first introduced to the London Club while employed with Orchestra London Canada. The Club would host elegant post concert receptions for esteemed guest artists, donors and sponsors, and in 2003 I was hired by the Club as Concierge. As the Centre for Information I was like the Mary Poppins of a private club:• welcoming members and fulfilling requests.• answering phones, confirming reservations distributing messages and mail. • assisting in arranging and set-up of private events, soirees, and holiday festivities; • scheduling conferences and reserving rooms for special functions and business meetings. • conveying special dietary requests to chef, selecting music for ambiance; filling water glasses and checking coats. • keeping members abreast of their monthly chit balance and any upcoming special events. Being a concierge was an exciting and very satisfying appointment that suited my soft skills and hard skills to a T-helping people; accomplishing tasks in a time sensitive manner; and fostering warm and courteous relationships in a beautiful environment - what more could an Aesthete such as myself ask for?!

Orchestra London Canada was created in 1937 and closed its’ doors in 2014. I am honoured to have played even the teeniest part in what was once a top, world class professional organization. Working as Marketing and Donor Relations Coordinator for a non-profit organization was an ‘edge of your seat’ ride! Alongside the Marketing Director, and the Sales Team, we championed for loyalty and retention through activities that deepened our patrons’ relationships with OLC, by way of private receptions, subscriber appreciation events, outbound ‘thank you’ calling campaigns and reactivation efforts of lapsed patrons. As well, I..• Cultivated philanthropic relationships with media and donors• Composed eloquent letters of Ask to corporations, donors and media sponsors.• Provided representation and support at concert venues, city functions and public events.• Created direct mail briefs, and press releases for concerts and special events.• Liaised with media and corporate sponsors and individual donors to promote and foster positive, enduring relationships.• Emceed and hosted concerts and receptions. • Assisted in the fund raising of $270,000.00 in six weeks, avoiding bankruptcy (yr 2000) (within the first two months of my position!).