Deanna Rappold Email & Phone Number

Jacksonville, Florida

Alpharetta, GA

• Manage the oversight, training and performance of program, to include developing and managing the approach, training and execution of strategic training initiatives to improve sales and enhance revenues leveraging.
• Deliver existing training curriculum based on corporate needs in areas including new loan officer certification, mortgage guidelines, sales, communication and presentations skills, time management and business planning.
• Partner in the creation and implementation of training materials, courses, curriculums, strategic planning, re-training assessments, and strategies to reduce training costs in alignment with corporate vision.

Tysons Corner, VA

• Managed all aspects of operations of serving retention center and sales department, and corporate training policies, processes, SOPs and procedures for all divisions, to include team building/management, national.
• Led all aspects of process development, improvement plans, measurement and tracking, corporate exceptions, title company management, employee hiring/engagement and individual job goals for staff.
• Oversaw the design, development and implementation of diverse and comprehensive training materials.
• Drove the creation and implementation of training materials, e-learning courses, webinars, training curriculums, strategic planning, re-training assessments and strategies to reduce training costs.
• Conducted performance assessments, identified and addressed areas of weakness or those in need of improvement, and leveraged performance metrics and KPIs to improve training effectiveness.
• Facilitated the training, coaching and guidance of staff in conducting live and web-based training classes, and how to create/maintain training materials and SOPs.

Jacksonville, Florida Area

Partnered in the creation/implementation of training materials, strategic planning, training assessments and strategies in alignment with corporate vision, while reviewing/editing courses, instructor-led programs, e-learnings, multimedia content, compliance training, onboarding, and other supporting materials to ensure an effective learning experience.

Jacksonville, Florida Area

• Managed all aspects of operations for all loans to ensure they are underwritten in accordance with company and investor guidelines via the leadership of an 18-person team comprised of an underwriting supervisor, 12.
• Partnered with regional operations manager to ensure smooth flow between credit, operations and sales; managed quality control issues and communicated regularly to the national underwriting manager.
• Proactively conducted performance reviews, addressed performance issues, identified opportunities for improvement, prioritized initiatives, allocated operational resources and developed goals for individuals.

Jacksonville, Florida Area

• Managed all aspects of operations of the correspondence management group and all active correspondents of assigned regional account executives. Led the approval, rescinding and extension of active correspondent.
• Enhanced the competencies of staff by designing and conducting training programs to bolster workplace performance in alliance with company’s core values; perform training needs assessments, design and delivery.
• Reviewed audited financial statements of correspondents to determine HUD adjusted net worth.
• Conducted monthly correspondent performance review meetings for high priority correspondents and facilitated correspondent critical reviews for new and struggling correspondents.
• Developed, initiated and managed quality control initiative for CMG; reviewed all QC plans, reports and 3rd party vendor contracts (if required) for approx. 597 active CMG correspondents.
• Facilitated meetings and stayed current on all FNMA, FHLMC and HUD QC and guideline changes.

Jacksonville, Florida Area

Managed and drove all aspects of retail operations via the supervision, training and development of 14 loan processors, 5 underwriters and 4 processing assistants.

Jacksonville, Florida Area

Managed the daily activities of 32 underwriters and 27 processors for the East Coast Region, as well as the oversight of the registration team, closing team, funding team and post-closing team.

Associate Of Science - As, Business Administration, Management And Operations

Psychology/Criminology Dual Major

Completed numerous courses toward a degree in Psychology/Criminology