Deanna Robertson Email & Phone Number

Allentown, Pa, Us

Allentown, Pennsylvania Area

★ Fulfilled a critical role leading organizational learning and development strategy and execution in a Fortune 50 environment.★ Developed expertise delivering training content in live class settings, online forums, and in individual coaching sessions.★ Managed a team of 30 trainers, quality analysts, learning consultants, and team leaders engaged in employee and leadership training spanning multiple topics and areas of operations; sessions included New Hire, Refresher, Leadership, and Soft Skills training.★ Coordinated and led special projects that identified opportunities for additional training, reinforcement, corrective action, and staffing adjustments.★ Directed training initiatives to improve cross-cultural and multi-lingual communications and engagements for employees in India, Costa Rica, the United States, and Colombia.★ Engaged in leadership training for executives and managers, building skills in performance improvement, employee engagement, and conflict resolution.★ Responded to ad hoc requests by company and group leaders for programs designed to improve time management and boost productivity.★ Key training initiatives include development courses delivered to over 500 professionals in the Dental Insurance line of business, as well as over 1000 national account managers and customer service representatives.

Piscataway, Nj

Identified quality provider organizations in assigned geographic region and negotiated mutually beneficial contract terms. Coordinated the implementation and communication of those agreements with internal and external constituents. Acted as primary contact and managed all aspects of the business agreements. Performed periodic reviews to assess utilization, claims savings, and service performance of the provider networks. Managed and provided ongoing training and support for a team of Network Account Representatives.

Piscataway, Nj

Coordinated the development and implementation of a successful data entry outsourcing program for the medical claims department. This program increased the productivity of claims examiners by approximately 80%, resulting in a significant decrease in claim backlogs and turn-around-times. Developed workflows and procedural guidelines, implemented quality and production standards, and provided training to internal and external personnel. Acted as liaison between outsourcing vendor and various internal departments. Managed a team of support staff responsible for data entry and quality auditing duties.