•Handle remaining check-ins and receive incoming calls, attending to guest needs•Act as point of contact to all internal and external guests•Charge due outs as well as any accounts that have reached their authorization limit and authorize the new amount•Combine and review audit packs each night through the use of multiple programs, ensuring all information is correct and investigating any abnormalities in the data

• Handle remaining check-ins and receive incoming calls, attending to any guest requests and alerting the correct department for any issues to be resolved• Balance hotel inventory, process credit card payments, and ensure the business day has been closed successfully• Analyze and investigate guest ledger accounts with remaining balances. Collect payment or adjust off account in resolution• Research customer disputes and document findings. Draft official response with decisions made by the company• File reports and send out daily emails, passing along any pertinent information to the next shift

• Operated in high call volume environment to assist clients with inquiries regarding their Schwab Bank accounts• Worked with multiple systems to access client accounts such as Bill Pay and Visa Online• Provided quick resolutions to issues concerning client account management and debit card transactions

• Assisted anywhere from 100 to 250 guests with check-in and check-out• Attended to guest needs throughout their stay by taking room service orders and ordering amenities to be delivered• Managed daily checklist to ensure hotel inventory and reports were balanced and correct throughout the shift. Handled between $10,000 to $50,000 in daily room sales

• Registered walk-in guests and checked in remaining reservations for the evening• Completed night audit reports and delivered guest folios to rooms that were departing the next morning, handling any early checkouts