Practice Manager
Current• Work with Regional Director to develop and implement performance goals and objectives• Manage front office operations, verification of benefits, time of service collections• Supervise medical, nursing, clerical staff• Manage the hiring of medical, nursing and clerical staff, performance management and salary administration process• Serve as the first point of contact for patient and external customer complaints. Responsible to reconcile and investigate all complaints relating to practice operations• Manage incoming calls to provide patient service, including requests for information and other miscellaneous inquiries• Coordinate general front office activities including but not limited to; registration, TOS collections, verification of benefits, appointment scheduling, daily billing, daily reconciliations• Ensure patient confidentiality with the handling of all patient personal health information and records
