Deanna Utley Email & Phone Number

• Work with Regional Director to develop and implement performance goals and objectives
• Manage front office operations, verification of benefits, time of service collections
• Supervise medical, nursing, clerical staff
• Manage the hiring of medical, nursing and clerical staff, performance management and salary administration process
• Serve as the first point of contact for patient and external customer complaints. Responsible to reconcile and investigate all complaints relating to practice operations
• Manage incoming calls to provide patient service, including requests for information and other miscellaneous inquiries

Dallas/Fort Worth Area

Dallas/Fort Worth Area

Dallas/Fort Worth Area

• Served as assistant to the management team
• Functioned as primary liaison to customers and ensured a consistently positive customer experience
• Patient registration, Insurance verification, check- in /check -out, ordered supplies
• Managed medical records use and storage
• Tactfully worked and coped with urgent and difficult human relations situations
• Daily billing, daily reconciliations, and other related duties