Deanna Verdier Email & Phone Number

La Jolla, California, United States

Pleasanton, California, United States

ICE MT is a software company that is part of the Intercontinental Exchange (NYSE) the global softwarecompany that transformed, streamlined, and digitized the U.S. residential mortgage process, fromconsumer engagement through loan registration.As Business Development Operations, Manager and Renewals, confirmed that contracts were issuedaccurately and signed for the Business Development team. This ensured all aspects of the transactioncould be billed, tracked, reported on, and renewed correctly when the opportunity was closed.• 90% completion of partner business contract review along with amendments to enter data into CRM for tracking, reporting, and visibility by teams who needed to know the data.• The foresight of getting this done also was beneficial for the recently rolled out billing system thatrequired the data to be correct to monthly invoicing.• The translation of data included non-standard contract language, product, pricing, and term.• Implemented the complete process of increasing monthly rates per a new price structure for the partner accounts. Since the partner pricing had never been increased, this required setting up schedules to send increase letters per the terms of the contract, repricing renewal opportunities using SFDC CPQ to update price, and obtain approvals for exception pricing.• Risk accounts or those that required an Account Manager review were escalated.• Successfully assisted the partner team to repaper older agreements to today’s terms and conditions.This required an understanding of the older agreements, what integrations were currently in place, andwhich products were not yet implemented.• Partnered with the account team to determine if previously licensed products that were not being usedwould need to be re-contracted or canceled. This exercise also revealed accounts that were not beinginvoiced correctly resulting in increased revenue.

Pleasanton, California, United States

Ellie Mae, Inc. is a software company that provides electronic mortgage origination in the United States.The Company offers network and technology solutions that help streamline and automate the mortgageorigination process.Sales Operations, Team LeadJul 2015 – Dec 2022Sales Support Renewal AnalystDec 2013 – Jul 2015Sales Support SpecialistJul 2013 – Dec 2013The 3 titles I held during this time, had basically the same duties with increased responsibilities.After moving to Team Lead, became the primary Sales Operation member for one of the product lineswhile also supporting a team of 10 Partner Account Managers. This allowed me to focus on solving theissues the team members had using the new quoting tool and the migrated data so they could do theirjob.• Led a team of 2 to correctly contract, renew, and troubleshoot client issues.• Analyzed 1000+ contracts, and updated the CRM system for each record, as needed, adding the signagreement and products. Added additional fields to the record so the account managers could see whatrenewals are coming into their pipeline.• As a Sales Support Specialist, tasked with the management of test accounts, NDAs, IRM cases,corporate client contracting, and other duties the team needed help with while they were working ontesting the implementation of a new system.

San Ramon, California, United States

• Managed, quoted, and held accountable for accurate tracking of $100M of worldwide recurring renewalrevenue for annual right-to-use subscription and maintenance. Renewals were secured by workingdirectly with the customers or the account managers.• Received and reviewed signed agreements from clients around the world. Processed agreements andprovided instructions to Order Release Management for multi-year deals to include revenue carveouts toproperly record and invoice new and renewal revenue using GAAP 97-2 guidelines. Also relayed licenseddata to the Fulfillment department for product shipping.• Succeeded in tracking recurring revenue worldwide allowing the FP&A team to forecast annual revenuewith 1% accuracy.