Deanna Westfall Email & Phone Number

Fort Wayne, Indiana

• Manages daily operations of the cash services department (15 employees) - monitoring, assigning, evaluating workflows, processes, schedules, conducting meetings, and process development.• Develops and maintains data collection, financial report analysis, including but not limited to routine and special requests for department, management, administration, and corporate offices within required time frames.• Collaborates with other departments and facilities on all types of payments or adjustment trans-actions. Including external vendors on process, system changes, upgrades, errors to ensure compliance.• Maintains and monitors department activity, researches issues for prompt resolution, ensures completion of responsibilities and requirements to ensure work is current.• Analyzes, interprets data, creates meaningful reports.• Building and maintaining strong relationships with peers across the organization (CFO’s, Controllers, Accountants, Vendors)• Implementing/improving processes to increase efficiency and accuracy.* Analyzed and improved payment gateway, by conducting a gap analysis, collaborating with stakeholders and third-party merchant to ensure buy-in, resulting in a customer user-friendly experience and improved timely receipt of payment and financial data for services rendered.Systems: Corporate, State and Federal Healthcare Websites -(ie: Availity.com, SAM.gov, FSD.gov, WPS.com, Medicaid’s sites)

Fort Wayne, Indiana

• Supervised daily operations of Accounts Receivable team (25 employees) and four different payor teams.• Oversaw all training and continued education. • Implemented new processes.• Collaborated with Payor Provider Representatives to resolve issues. • Led monthly team meetings to review process updates, and progress towards milestones and goals.• Reported daily numbers and implemented plans for continued overall improvement.

Fort Wayne, Indiana

• Facilitator:o Trained new hires, transfers and current employees on policies and procedures to ensure compliance with Federal, State and Corporate polices.o Conducted, developed, maintained, scheduled, and prepared training and education programs for all employees, including new hire orientation.o Created and maintained training materials, manuals, and job aides.• Quality Auditor:o Conducted audits to ensure proper processes being followed, documented findings, and perform continued education to ensure quality account resolution successful, in a timely manner.o Collaborated with other departments and teams to gather and analyze quality data.o Researched and conferred/collaborated with insurance companies as an advocate for the patient, identifying resolution to patient's accounts (Patient Advocate)

Fort Wayne, Indiana Area

• Controlled profit & loss by following cash control/security procedures, maintained inventory, managed labor, and reviewed financial reports. • Monitored budgets and payroll records, and reviewed financial transactions to ensure that expenditures are authorized and budgeted. • Recruited, interviewed, hired team members, conducting performance appraisals, took progressive discipline action if needed, motivated and trained. • Recognized and motivated employees to ensure productive results and excellent customer service.• Ensured monies properly documented and deposited. • Investigated and resolves complaints regarding food quality and customer service. • Ensured OSHA, local health and safety codes, and company safety and security policies are met to protect employees and customers. • Prepared and received food and beverage deliveries ensuring product quality and quantity. • Scheduled staff hours; assigns duties. • Ensured maintenance of equipment, facility, and grounds.• Monitored food preparation methods, portion sizes, and presentation of food to ensure that food is prepared and presented in an acceptable manner.* Supply- chain activities included inventory management (ensuring levels of inventory meets but does not exceed demands), ordering of supplies and product in a timely manner, ensuring product quality, addressing inventory issues, monitoring proper storage of inventory to ensure compliance with health and food administration guidelines.

Fort Wayne, Indiana Area

Recruited by Fort Wayne's Kohl’s Management Team to assess, plan and implement process improvements. Upon success completion of the improvements, DeAnna was given the responsibility Stockroom Organization, Truck Receiving and Store Management. DeAnna has total store accountability ~75% of her work week which includes people management, security of the merchandise, customer service, business operations as well as the safety and wellbeing of the customers.

Orlando, Florida Area

Recruited by the Narcoossee Kohl's Store Manager to implement changes in the merchandise receiving area. After the successful completion of the project, DeAnna role was changed to supervising the Apparel and Accessory area. *Contributed to daily sales goals by cross selling and up selling merchandise to customers.*Practiced and initiated the “Kohl’s Service Promise”, providing customer service excellence to approximately 100 clients daily *Managed and maintained the Apparel Department in compliance with Kohl’s “Best Practices” standards

Orlando, Florida Area

Hunter’s Creek Store – Grand Opening in August 2005*Recruited to the Hunter's Creek location prior to its grand opening to utilize DeAnna's vast knowledge and experience with Kohl’s policies, procedures and systems. DeAnna trained the systems and processes to the newly hired managers and their staff. *DeAnna's passion for mentoring and developing became apparent as each of her 5 direct reports were progressively promoted within the store. DeAnna's ability to recognize employees’ strengths and weaknesses and to create development plans for them directly resulted in the success of this new store. *After store's inital opening and "learning" had leveled off, DeAnna was promoted to "Children’s Supervisor" where she was tasked to improve the department's merchandising standards and increase sales percentages. *DeAnna volunteered to manage the store's Associates in Action program. This is a nationwide volunteer program where Kohl's Associates work together to volunteer with qualifying youth-serving 501(c)(3) nonprofit organizations and environmental initiatives that benefit youth-serving 501(c)(3) nonprofit organizations in their communities. When a minimum of five Associates from one location volunteer for three consecutive hours for a youth-serving nonprofit organization, Associates can help the nonprofit earn a corporate grant.

Kalamazoo, Michigan Area

DeAnna's first introduction to Retail where she was hired as a cashier and within three short months was promoted to POS Supervisor. Her ability to learn quickly and then, train new co-workers was noticed by management. DeAnna's work ethic was another important factor resulting in her quick promotion in this new industry and company.