This was a 6 month contract (Client-Level 3 Communications) that was completed but did not get extended. I am currently looking for employment

Coordinated/managed all facets of service delivery and customer premise equipment for VoIP services while Ordered equipment (phones, switches, routers) for new installs and MAC’sMonitored facility requests to ensure timely completion to meet requested due datesEvaluated impacts of changes from multiple perspectives, determined tentative implementation dates and tracked results of implementation. Communicated major milestones when due dates were in jeopardy and advised customer and Account Manager of dates in jeopardy Worked with warehouse personnel to ensure all equipment for installation was ready for packaging and shipped to sitesConducted weekly installation calls with Cypress team to discuss circuit FOC, equipment/phone programming, equipment ship dates and field readinessInitiated conference calls between customers’ IT contact and Cypress Engineer to discuss customer network and to ensure correct provisioning of equipment

Managed work orders and completed network provisioning of transport and infrastructure services in support of Level 3’s core private line, IP, voice, dark fiber and collocation products in North America and EuropeProvisioned private line circuits to include, DS1 -DS3, OC3 -OC192 and DWDM for external customersSupported pre-sales order entry validation to meet customer delivery requirementsIssued and monitored teammates work flow to ensure quality of service was met within standard intervalsDeveloped and maintained strong working relationships with internal Customer Program Manager (CPM) organization and Design Engineer GroupManaged and provided status for firm order confirmation (FOC) and designs for internal and external customer accountsWorked closely with Vendors to ensure that designs had necessary vendor information for circuit turn-up Initiated disconnection process of local loops which reduced Off-Net network expense costs and On-Net capital expenses

Analyzed new orders submitted by internal and external sales teams Verified that all order details could be forwarded to the ordering and scheduling groups for T-1, DS-1, Frame Relay and DS-3 linesFunctioned as an “Up Front Verification Specialist” assuring all necessary equipment and completed documents were received before customer permission is given for “customer turn ups” Handled large orders for major customers including Bank of America Worked closely with sales personnel on a daily basis to ensure quality and accurate service delivery to customers

Generated and responded to RFP’s for retail, carrier, and agent channelsTraveled to customer sites for consultation with customers and vendorsAssisted with day-to-day operation of Wide Area NetworksProvided weekly on-site technical supportPriced standard Frame Relay network designs and completed all Sales Engineering configuration order entriesActively participated in the account planning process and SAP sessionsProvided technical training to Sales teamsParticipated in meetings with Product Management for development of new offerings and enhancements to the existing product portfolioSpecified all necessary CPE setup configurations for Engineering Department