Structural Engineering Specializing In Tilt-upBenefits administration: Liaison with insurance brokers to bid out plans annually and make changes that meet the company's and employees' needs. Process enrollments, terminations and disability claims. Oversee the general maintenance of employee files and update records as needed. Point of contact for both employees and benefits vendors. Administer health and dental plans, and pay monthly premiums and administrative fees in a timely manner. Oversee employee eligibility and correct errors through vendor contact and eligibility file maintenance.Bookkeeping: record and pay accounts payable, track reimbursables, issue invoices to and collect from clients, calculate pay and issue payments to employees and contractors, create financial statements and related financial reports, remit payroll taxes, use taxes, and income taxes, account for fixed assets, reconcile bank accounts, maintain chart of accounts and monitor cash levels.Obtain, maintain and track professional licenses and CEUs: correspond with clients, colleagues and management, both via email and phone, to follow up on any outstanding information, documentation and/or signatures that may be required for professional license applications and renewals. Proactively correspond with government agencies, both via email and phone, to follow up on filed renewal applications to ensure their approval prior to the expiration date. Schedule and submit required CEU certificates.Handle all office administration, including: correspondence, supply orders, distributing work product (drawings and calculations), maintaining electronic and paper filing systems. Maintain website, signage and social media accounts. Maintain employment eligibility records and new hire forms. Notarize contracts and waivers, as Notary Public on staff.

Temporary And Project-Based EmploymentBookkeeping, accounts payable, accounts receivable and general administrative assistance.

Picture Framing To The TradeDesigned picture framing solutions for residential and commercial applications. Partnered with Interior Designers to meet design and budget objectives. Sourced materials. Created presentations. Coordinated with Purchasing and Production to ensure projects were completed accurately and on time.Designed and/or built display fixtures for artwork, visual aids and sample materials. Coordinated and installed art collections in the showroom.Implemented new design and pricing software for Designer’s Showroom. Trained users and documented workflow.

Residential And Commercial SecurityPaid vendors by scheduling and preparing checks. Maximized discount opportunities and ensured credit was received for outstanding memos. Resolved purchase order, contract, invoice, or payment discrepancies and documentation. Charged expenses to accounts and cost centers by analyzing invoice/expense reports and recording the entries. Maintained accounting ledgers by verifying and posting account transactions. Verified vendor accounts by reconciling monthly statements and related transactions.Posted customer payments by recording cash, checks and credit card transactions.Monitored residential and commercial alarms for: burglary, fire, environmental conditions and hazards. Dispatched emergency personnel and service technicians as needed.

Oakhill Branch LibrarySupervised the smooth flow and operation of the circulation desk and other circulation activities, assuring that daily priorities were met by assigning tasks to 10 FT Clerks and Shelvers. Recruited, trained and supervised 15-20 PT Volunteers, including assigning tasks and special projects. Developed and installed community art exhibits, such as Art from the Streets, Arc of the Arts, Capital City Scribes, and the Chinese Calligraphy Association, as well as monthly solo shows for local artists. Created informational and directional signage for the branch.Performed all circulation activities, aided patrons with library services, readers’ advisory, computer usage and downloadable electronic materials. Resolved customer complaints and requests.Collected city revenue and recorded payment of fines and fees. Counted the cash drawer, reconciled daily receipts and prepared deposits. Recorded financial data for the city comptroller, in AMS Advantage 3.

Museum of Technology and CultureRecruited Volunteers, performed general administrative support to the Curator, maintained program and supplier files.Designed and fabricated interactive exhibits and display materials for permanent and traveling Museum collections.Restored and/or replicated plastic parts and casings for computers, robots and game systems.Performed docent duties during open houses and community outreach events.

Online Retail Book Warehouse, Non-profitHired, trained and managed operational staff and special project volunteers. Analyzed sales and production metrics in order to implement necessary changes in labor, work-flow, marketplace variables and inventory levels. Managed customer marketplace feedback and refunds/returns.Trained interns from Austin WERC and Federal WIA programs. Helped design newly built workroom and work stations to accommodate disabled participants and to improve ergonomics for all workers. Completed employee orientations, evaluations, Employee Development Plans and Performance Improvement Plans. Audited and implemented Process Improvement Plans company-wide, on the Performance Excellence Team. Participated in Kaizen events, completed time and motion studies, and redesigned work stations.Increased online sales by opening to international markets and expanding the selection of products sold. Increased profit margin by obtaining and implementing a mail-sort license from USPS, and by manipulating marketplace timing to minimize fees. Created and maintained the SOP and work instructions. Ordered office supplies and tracked inventory. Created revenue and expense reports for accounting.

Framing and Art Supply ManufacturerRecruited, trained and managed field marketing team (CFS Specialists) covering a twelve state western region. Completed employee orientations, evaluations, SSPRs and PIPs.Contributed to the Corporate Training Manual for CFS Department. Developed and conducted continuing education modules on product knowledge and cross-selling for the Specialists in my region. Provided administrative support by ordering supplies, warehousing/shipping product samples, answering product knowledge questions and handling escalated customer service issues. Approved travel expenses.Maintained contact database for the Western Region. Converted staff reports of local market trends into strategies for loyalty building and product placement.

Custom Picture Framing FranchiseCreated the training manual for the local chain as well as for new Franchisees within the region. Trained employees and Franchisees on the use of the FAST POS system, frame design and construction, and up-selling.Routinely surpassed yearly sales goals by at least 10%. Achieved a 7% reduction in the region’s cost of goods by creating a standardized multi-store inventory system, negotiating unified vendor contracts and ensuring timely receipt of vendor credits.Trained and supervised staff. Managed production schedule and assigned projects. Ordered business supplies, raw materials and merchandise. Managed retail gallery and art exhibits.Designed and constructed custom picture frames and shadowboxes. Delivery and in-home installation.