Deanne Chini Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

The Mealnoma Institute Australia Speakers’ Hub are a group of volunteer speakers available to attend community and corporate events to help raise awareness about melanoma.

Sydney, New South Wales, Australia

Focused on organisational development, talent and building capability to enable Transgrid’s evolution and future success. Forming part of the Talent & Capability team in building a Centre of Excellence (COE) in assessing, developing and working with the business with a talent and succession focus.

Sydney, New South Wales, Australia

Responsible for identifying learning needs, develop and implement learning solutions to uplift the knowledge and skills our leaders and teams require to successfully manage risk in projects.Monitor and evaluate learning completions. Conduct post implementation reviews on design and operational effectiveness. Design and program management of Westpac's.

Kogarah, New South Wales, Australia

Design and program management of the Transformation Graduate Program. Change delivery learning pathway development and management. Coaching and supporting learners in their Lean capability journeys.

Sydney, Australia

Facilitate Lean and internal programme trainingCoach practitioners to their formal Lean certification Develop and deliver learning and awareness programs

- Facilitate Value Stream Mapping workshops with the business to identify and remove waste, highlight value to the customer and prioritise countermeasures for the business to drive better outcomes- Lead and implement Kaizens- Lean training facilitation- Manage all of the logistics for Lean training- Coach colleagues on Lean/Six Sigma projects

- Design processes to enable customer and business outcomes- Conduct process analysis- Determine time, cost and quality of current and new processes- Facilitate Stakeholder workshops to ensure input into understanding current state and redesigning processes to fit desired outcomes

- Facilitate Continuous Improvement initiatives using DMAIC/SIx Sigma - Enable and empower the Retail Sales and Service community to actively participate in continuous improvement- Champion Continuous Improvement within Retail Sales and Service business- Develop a Process Management Framework for Retail Sales and Service, including identifying and.

- Work alongside Business Unit Leadership teams to provide direction on strategic objectives and the implementation of initiatives for end-to-end customer processes - Ensure the effective and efficient operation of the end-to-end process to deliver agreed business outcomes, including service outcomes, operational efficiency and a secure control.

- Lead on Continuous improvement projects as prioritised and agreed by the Senior Leadership Team- Champion the discipline of Operational Excellence within the Retail business- Reinforce the rationale for a single continuous improvement agenda within the business - Lead two Business Analysts to assist with project fact base and analysis - Produce solutions.

- Operational business representative on a Customer Management System project being the Business Process Owner for future state offer generation/acceptance and enquiries- Process Owner for Customer Service

- Central point of contact for all other Retail and Corporate business units on behalf of the Contact Centres- Administer the Contact Centre Operational Plan to provide an overview of the workload and activity up to six months ahead- To have consistent processes across each Contact Centre to ensure a national view where possible- Provide input into process.

- Lead a team of two Trainers, one Quality Assessor and up to seven Telephone Account Managers- Establish a Team, develop and implement processes to win and retain small to medium business customers on energy contracts nationally - Understand the impacts on the Contact Centres of a new process, activity or system and effectively plan for the change

- With the progressive introduction of Full Retail Contestability in the Australian Energy market the key responsibilities of this role was to telephone account manage small to medium business customers to ensure they were on the best possible energy (gas and electricity) contract and to win and retain customers, as well as providing input into the.

- Achieve a weekly sales budget of up to $30,000- Ordering and replenishing stock while remaining within an Open To Buy limit- Recruitment, rostering and leading a team of up to 20 full time, part time and casual employees- End of day close and settlements- Weekly meetings with multiple Record Company representatives to understand new releases, promotions.