Dee Lawrence

Dee Lawrence Email and Phone Number

Director at Business Online Solutions @ Business Online Solutions
-, Naarden,Netherlands
Dee Lawrence's Location
Bay of Plenty, New Zealand, New Zealand
Dee Lawrence's Contact Details

Dee Lawrence personal email

About Dee Lawrence

Administrative specialist with extensive knowledge of MYOB software and bookkeeping principles, success in assisting business’s to develop administrative processes and procedures to resolve critical business issues. Functional experience within office administration, customer service, sales, training and quality management. Excellent communicator with the ability to meet the needs of customers and stakeholders in a friendly and timely manner.Specialties: - Ability to initiate, drive and deliver on projects.- Design and implement new policies and procedures.- Training facilitator, coaching, feedback, learning and development.- Quality specialist, developed and implemented new quality processes.- Mentored and developed leaders, managed and developed team members.- Passionate about the client experience.- Able to identify, set and monitor KPI’s (Key Performance Indicators).

Dee Lawrence's Current Company Details
Business Online Solutions

Business Online Solutions

View
Director at Business Online Solutions
-, Naarden,Netherlands
Website:
b-crm.nl
Employees:
2
Dee Lawrence Work Experience Details
  • Business Online Solutions
    Director
    Business Online Solutions Jul 2014 - Present
    Tauranga, Bay Of Plenty
    B.O.S - helping you harness the power of the cloudSPECIALISING IN MYOB ACCOUNTING PRODUCTS, ACT CRM, WEBSITES & WEB MARKETING SOLUTIONS.Online remote, one on one, or phone support and training in a range of products and services to help streamline your day to day processes and transition your business to being online. Let me help you join thousands of other NZ businesses who are benefiting from utilising the cloud for their day to day business operations and marketing needs… Show more B.O.S - helping you harness the power of the cloudSPECIALISING IN MYOB ACCOUNTING PRODUCTS, ACT CRM, WEBSITES & WEB MARKETING SOLUTIONS.Online remote, one on one, or phone support and training in a range of products and services to help streamline your day to day processes and transition your business to being online. Let me help you join thousands of other NZ businesses who are benefiting from utilising the cloud for their day to day business operations and marketing needs. Desktop options also available.http://www.businessonlinesolutions.co.nz/ Show less
  • Bay Business Support
    Myob/Act Consultant & Trainer
    Bay Business Support Sep 2010 - Jul 2014
    Providing MYOB and ACT support to businesses throughout the Bay of Plenty. Assisting with administrative tasks, upgrades, installation, support and training, to assist with improved management in the use of these programs with their business.
  • Web Genius Central Limited
    Regional Web Marketing Advisor
    Web Genius Central Limited May 2013 - Dec 2013
    Bay Of Plenty, New Zealand
    Working with local businesses advising them on how to harness the marketing power of the internet through a range of website and web marketing packages with Web Genius.http://www.webmarketingtauranga.co.nz/
  • Homeone Australia & New Zealand
    Procedures & Support Administrator
    Homeone Australia & New Zealand Feb 2010 - Sep 2010
    Support to director in assisting with the re-launch of the Australian site. Set objectives and task timelines to ensure deadlines were met for delivery of critical projects. Documentation of training procedures for sales staff. Site review and suggestions for ways to continually improve processes. Writing of interactive simulations using Adobe Captivate.
  • Myob
    Inside Sales Area Specialist
    Myob 2008 - 2010
    Provided administrative support to 6 sales and service teams by developing and implementing initiatives which positively impact results. Constantly review connection points with the rest of the business to identify and implement process improvements which decrease cost and increase efficiency. Provide support to the Inside Sales Manager and a mentor to the Leadership Team, ensuring consistency with processes by initiating and coordinating projects. Manage internal knowledgebase and… Show more Provided administrative support to 6 sales and service teams by developing and implementing initiatives which positively impact results. Constantly review connection points with the rest of the business to identify and implement process improvements which decrease cost and increase efficiency. Provide support to the Inside Sales Manager and a mentor to the Leadership Team, ensuring consistency with processes by initiating and coordinating projects. Manage internal knowledgebase and communicate Marketing campaigns and information to the business. Manage and lead an administration/correspondence team driving KPI's focused on clearly defined business objectives. Show less
  • Myob
    M-Powered Services Team Support Specialist
    Myob 2006 - 2008
    "M-Powered Services are electronic services that work from within the MYOB software to handle important tasks that businesses face - bank reconciliations, invoicing, tax, super, payroll and supplier payments".Supported the delivery of the sales and customer service targets through the performance of team support duties and on the job assistance such as administrative tasks, team quality assessment, maintaining information resources, performance stats delivery, technical… Show more "M-Powered Services are electronic services that work from within the MYOB software to handle important tasks that businesses face - bank reconciliations, invoicing, tax, super, payroll and supplier payments".Supported the delivery of the sales and customer service targets through the performance of team support duties and on the job assistance such as administrative tasks, team quality assessment, maintaining information resources, performance stats delivery, technical support, staff skill gap identification, staff skill development through staff training. Show less
  • Myob
    M-Powered Services Team Solutions Consultant
    Myob 2004 - 2006
    Maximising sales through Inbound/Outbound opportunities, answering all inbound enquiries both sales and service, and proactively actioning M-Powered email requests from customers.
  • Vodafone Australia
    Customer Solutions Executive
    Vodafone Australia 2001 - 2003
    Meet daily sales KPI’s and supported 2IC and Team Manager in the training and development of team members. Delivered superior Customer Service and resolved escalated calls within an Outbound Sales Department.
  • Arataki Honey Limited
    Reception/Administration
    Arataki Honey Limited 1998 - 2000
    Responsible for a variety of administrative duties including front line reception answering phones and dealing with customer enquiries. Main duties included invoicing, accounts receivable, banking and shop float, petty cash, filing and file maintenance, incoming mail sorting, stock updates, monthly accounts, liaison with courier/freight companies, inputting orders, purchase of office supplies, accounts database organisation and support in retail shop.
  • Ericsson Communications Limited
    Team Leader
    Ericsson Communications Limited 1995 - 1998
    Responsible for setting up and overall running of a PCB assembly line, organising job duties andsetting targets for my team members. Other skills obtained in PCB assembly, coil winding,mechanical, soldering, rectification, warranties, packing, functional testing and quality checking.

Dee Lawrence Skills

Coaching Process Improvement Feedback Software Documentation Training Payroll Customer Service Sales Program Management Accounting Strategic Planning Leadership Marketing Business Analysis Account Management Team Leadership Crm Customer Experience Myob Business Process Improvement Business Planning Change Management Business Strategy Team Management Business Process Analysis

Frequently Asked Questions about Dee Lawrence

What company does Dee Lawrence work for?

Dee Lawrence works for Business Online Solutions

What is Dee Lawrence's role at the current company?

Dee Lawrence's current role is Director at Business Online Solutions.

What is Dee Lawrence's email address?

Dee Lawrence's email address is la****@****ail.com

What skills is Dee Lawrence known for?

Dee Lawrence has skills like Coaching, Process Improvement, Feedback, Software Documentation, Training, Payroll, Customer Service, Sales, Program Management, Accounting, Strategic Planning, Leadership.

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