Dean Newnham Email & Phone Number

Stansted

Started at Grosvenor Technology initially to assist the new IT Manager with the continuation of support and ongoing projects having recently had a major staffing change. Quickly showed the skills, knowledge and reliability to be given the responsibility of being made the primary support contact. Duties include on-site infrastructure support for the full Microsoft technology stack including Windows Server 2008 and 2012, Hyper-V, Azure, Lync 2013 VoIP for telephony as well as the hybrid cloud… Show more Started at Grosvenor Technology initially to assist the new IT Manager with the continuation of support and ongoing projects having recently had a major staffing change. Quickly showed the skills, knowledge and reliability to be given the responsibility of being made the primary support contact. Duties include on-site infrastructure support for the full Microsoft technology stack including Windows Server 2008 and 2012, Hyper-V, Azure, Lync 2013 VoIP for telephony as well as the hybrid cloud environment, including Office 365, Exchange and SharePoint. The infrastructure support also included the troubleshooting and resolution of networking issues as well as many in-house and third party applications.Primary Support person for all staff across four international offices, troubleshooting and resolving issues using the helpdesk ticketing system and various remote access tools. Show less

Southend On Sea, United Kingdom

• Primary Implementation Project Manager• Primary solution designer• Manage the flow of the Support Team’s day-to-day operations• Develop strategies that the team can use to reach its goals• Support for over 500 users across the customer baseEmployed as a Cloud Support Analyst to provide consultation, implementation and support of all cloud computing services offered by evolve. Providing implementation and migration to Office 365 Exchange Online, SharePoint Online for… Show more • Primary Implementation Project Manager• Primary solution designer• Manage the flow of the Support Team’s day-to-day operations• Develop strategies that the team can use to reach its goals• Support for over 500 users across the customer baseEmployed as a Cloud Support Analyst to provide consultation, implementation and support of all cloud computing services offered by evolve. Providing implementation and migration to Office 365 Exchange Online, SharePoint Online for new customers and running day-to-day support of the implemented IT environments.Promoted to Team Leader of the IT managed services team and now ensure that the team adhere to all agreed SLA's with customers, oversee the project management of all further implementations and act as customer liaison for new customer opportunities Show less

London, United Kingdom

• Project leader for company-wide SharePoint implementation• Sole responsibility for Installation and configuration of primary backup system• Sole responsibility for implementation and testing of company website UATSupport for all aspects of company IT systems, including Active Directory, Exchange, Telephone System (VoIP), Sharepoint and Accounts Systems. Assisting with marketing and with the set up and launch of the brand.

London, United Kingdom

• Project leader for Exchange upgrade from 2000 to 2003/2010• Identified and implemented a robust solution for Exchange DR and availability• Sole responsibility for implementation and testing of business continuity plan for Middle East offices.Started at Ansbacher in a desktop support roll. Attended extensive training courses, including; PC fundamentals, hardware support skills, Windows professional and server, Networks and Data Communications and ITIL Foundation. Progressed… Show more • Project leader for Exchange upgrade from 2000 to 2003/2010• Identified and implemented a robust solution for Exchange DR and availability• Sole responsibility for implementation and testing of business continuity plan for Middle East offices.Started at Ansbacher in a desktop support roll. Attended extensive training courses, including; PC fundamentals, hardware support skills, Windows professional and server, Networks and Data Communications and ITIL Foundation. Progressed into infrastructure support and on to a senior IT systems analyst role. The role also included involvement in key projects, including the upgrade of exchange and implementation of the disaster recovery process. Show less