Deanne Zander Email & Phone Number

United States

Mcas Miramar

Serves as the Director of the installation Personal and Professional Development Branch. Uses expertise in education and personal and professional development support services to provide oversight of and monitor: transition support services, financial management and educational programming. Provides guidance on developing programming to support active duty members and veterans in achieving personal and professional goals. Develops, modifies or provides input to project plans and implements plans to meet objectives. Coordinates and integrates project activities. Solves problems, takes prompt corrective action when problems arise and makes improvements to programs. Participates in phased, milestone and final program reviews. Assesses program operations. Monitors progress toward organizational goals. Identifies problems, determines accuracy and relevance of information and uses sound judgment to generate and evaluate alternatives. Organizes work, sets priorities and determines resources requirements. Determines short and long term goals and strategies to achieve priorities. Monitors progress and evaluates outcomes of operations, activities and events. Develops minimum standards to govern the local program, policy, procedures and resources. Directly addresses matters involving: difficult technical problems, application of new or questionable techniques and methods, and decisions that require further clarification with the higher level supervisor. Explains regulatory requirements relevant to problem situations. Formulates, administers and monitors the operating and capital budget for the program. Analyzes profit and loss statements to identify discrepancies, needs, opportunities and efficiencies and initiates new practices and plans to operate more effectively. Presents financial briefs and reports to executive level personnel.

Mcx - Miramar

Oversee and manage retail related functions for a specific product level, or market segment with emphasis on merchandising and maximizing sales opportunities. Communicate with Headquarters on business strategies and programs. Develop and implement merchandise policies and practices for retail store operations such as: physical layout of departments, fixture display, facility requirements, signage standardization, sales promotions, and merchandise presentation. Monitor reports to determine profitable growth in sales revenue. Define measurable retail expectations and goals. Interact with sales personnel to provide results on sales revenue, results of goals, technical advice, training, and improved ways to enhance processes to ensure effectiveness of merchandising program. Inspect price administration, operating procedures and noncompliance with retail procedures and policies. Drive sales vision to exceed monthly contract volume and growth percentage targets. Work with cross-functional project teams to fulfill project management tasks. Review and analyze merchandise statements related to retail merchandise operations, such as sales and inventory reports to identify problem areas, recommend, and initiate corrective action. Evaluate and adapt new methods and techniques for use in store operations. Communicate store, company, and departmental objectives to staff, and floor personnel. Direct floor moves, merchandise shifts and sales event preparation. Communicate with Buyers to inform on buying needs, stock assortment, product mix, and suggested changes. Communicate with replenishment to inform on adequacy of stock levels. Prepares internal office financial plans and related records and reports, and exercises authority on approved budget. Monitors programs on a regular basis, and initiates corrective action and manages new property resources and may provide direction on facility renovations and improvements.

SAN DIEGO WIRELESS, INC. (1999 – 2009)• Coordinated sales and marketing campaigns for sales team increasing customer base from 6,000 to 15,000 in five year period.• Created billing process efficiency and trimmed errors to less than 1% thereby increasing monthly revenue gains by 40%.• Ensured optimal performance of day-to-day operations, including providing human resources support, monitoring employee attendance and vacations times, and streamlining administrative processes. Managed all systems necessary for business operation, recruited, trained and supervised all new employees as well as managed the daily activities of staff and department managers. Created and maintained a required learning/training program that included a company handbook outlining processes and goals and objectives. Conducted weekly meetings with President and Vice-President to assess process performance and areas of improvement, including customer retention, account credits, employee performance, overtime reduction, and equipment monitoring and tracking system. Analyzed contracting methods and procedures, organizational structures, personnel staffing and equipment utilization as well as guided website development and maintenance. Managed account activity for a customer base of more than 15,000 clients nationwide, including new orders, contractual changes, cancellations, client retention program, quote negotiation, warranty fulfillment, technical support, and billing and accounting analysis handled through a telecom expense management system. Oversaw all relationships with key wireless service and created processes ensuring contractual compliance with providers which included warranty fulfillments and technical support as well as auditing wireless statements and making appropriate cost-effective changes.

TITAN TELECOMMUNICATIONS, INC. (1998 – 1999) • Conducted analysis of managerial processes and procedures to assess productivity, effectiveness, and efficiency of program operations.• Negotiated bids with all vendors necessary for nationwide business operations.Developed and organized policies and programs and other related concerns for program management. Negotiated bids and contracts with vendors facilitating the reselling of telecommunication products nationwide, created the design and implementation of the advertising strategy, marketing collateral and distribution channels by creating company logo. Negotiated contract bids via phone and email with vendors necessary for daily operation, established all systems necessary for business operations and monitored and modified standard contract management practices and procedures to solve a variety of issues related to the development and execution phases of operation programs/projects. Filed all tariffs, corporation certificates and regulatory documents with the state of California and Federal Communications Commission, designed customer fulfillment package including a welcome letter, CD-Rom for access to internet services and calling card for long distance service, aided in the design of the company website. Created time and money saving processes such as work flow process, training program, employee schedule, departmental job description, database management, online filing system and marketing/retention programs.

PHASE 2 SOLUTIONS, INC. (1994 – 1998)• Devised and implemented training program ensuring adherence to company’s quality control requirements. • Increased sales and marketing productivity by over 50% through the creation of online Intranet program. Designed and managed procedures for 1000 seat marketing organization. Provided statistical analysis of account executives through Access database management and Excel spreadsheets. Devised and implemented training program and materials, ensuring adherence to company’s quality control requirements, created 2-week program consisting of reading and understanding company handbook, learning basic information on wireless services and features, basic phone etiquette, script creation, overcoming rejections through rebuttals, one-on-one call monitoring with top marketing representatives and creating realistic goals and objectives. Served as assistant to the Vice President of Operations and was also a key role in the organization of managerial meetings, scribing and conveying pertinent information via email to staff on decisions made, managing Vice President’s schedule, created processes that ensured corporate efficiency including quality assurance, automating payroll, equipment packaging, organizing personnel files and new employee orientation/training for 20 new employees per month. Coordinated with heads of all departments including upper management, database management, quality assurance, sales and marketing the development of online intranet system which was implemented within 6 months of conception allowing company to become a nearly paperless office and improved sales and marketing efficiency by over 50%. Aided in purchase of all office equipment including copiers, desks, printers, computers and workstation cubicles and administered all tasks within call center including hiring of new employees, payroll, health benefits, training packets and corporate employee manual.

Managed daily activities of 15 sales representatives and consistently exceeded sales expectations, ensured quality control standards were upheld through monitoring sales representatives, adhered to corporate standards in all disciplinary situations, directed guidance and education of all representatives through regular ongoing training.

Master Of Science - Ms, Strategic Leadership

Bachelors, Political Science

Activities and Societies: Pi Sigma Alpha – National Honor Society for Political Science – California State University San Marcos – Served.

Associates, Political Science

Activities and Societies: Phi Theta Kappa International Honor Society of the 2-year College – Alpha Chi Lambda Chapter

Education record