Extensive experience implementing new solutions and effective ways of working within multiple areas to increase efficiency and decrease expensesWidely acknowledged as IT industry expert. Working with diverse teams globally within a Fortune 30 Company for the past 18 years. Has a passion for technology and works extremely well within a team environment. Has the ability to make others work well together and to help elevate the team around him
Service Quality Management
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It Service Quality ManagementService Quality Management Oct 2016 - PresentExtensive Experience Implementing New Technology Solutions and Effective Ways of Working within Multiple Areas to Increase Efficiency and Profits. Working within Service Quality and Change Management.
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Cyber Security/Criminal Law StudentNaugatuck Valley Community College Dec 2017 - Nov 2019Courses of Study• Practices in Security Management• Information Systems Project Management• Business Law• Network Security and Technology• Terrorism, First Responders, Operating Systems, Networking and Database• Computer Crimes• General Psychology• Psychology of Criminal Behavior• Computer Security and Data Protection• Principles of Statistics
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Global Web Hosting Service Quality ManagementUnilever Jan 2009 - Oct 2016Blackfriars, London, GbWorked with international external and internal teams to maintain one of the largest collections of websites in the world. Ensured that all SLA's were met and that all services were up and running never going below 99.5% of unplanned downtime. -
Global Exchange Service Quality ManagementUnilever May 2013 - Jun 2014Blackfriars, London, GbAssisted UK exchange team by temporarily replacing service quality manager, working in UK for 1 year collaborating with vendors and closing all outstanding tickets, while still performing web hosting duties.
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Change Management North AmericaUnilever Jan 2005 - Jan 2009Blackfriars, London, GbRan North American change management process, adding ITIL process into company and training users to ensure process was working, reducing unplanned outages by 90%.
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Help DeskEspn Jun 2004 - Jan 2005Bristol, Ct, Us -
Service Desk TechnicianUnilever Sep 2000 - May 2004Blackfriars, London, GbWorked with a team of 30 taking calls and resolving issues remotely. Managed users Windows accounts and assisted with remote dial in issues. Resolved between 30-50 issues on the first call when the typical average was 20.
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Help Desk/Exchange Email AnalystCbs Corporation Aug 1999 - Sep 2000New York, Ny, Us
Deano D'Amico Skills
Deano D'Amico Education Details
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Ct State Naugatuck ValleyCyber/Computer Forensics And Counterterrorism -
Branford Hall Career InstituteComputer Software Engineering
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United States Air Force
Frequently Asked Questions about Deano D'Amico
What company does Deano D'Amico work for?
Deano D'Amico works for Service Quality Management
What is Deano D'Amico's role at the current company?
Deano D'Amico's current role is Cyber Security/Criminal Law Student at Naugatuck Valley Community College.
What schools did Deano D'Amico attend?
Deano D'Amico attended Ct State Naugatuck Valley, Branford Hall Career Institute, United States Air Force.
What skills is Deano D'Amico known for?
Deano D'Amico has skills like Itil, Service Improvement, Business Analysis, Project Management, Change Management, Incident Management, Cross Functional Team Leadership, Vendor Management, Process Improvement, It Service Management, Analysis, Disaster Recovery.
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