Dean Ray Email & Phone Number

Ann Arbor, Michigan, United States

Ypsilanti, Michigan, United States

I had been serving as the interim WIMA School Counselor (Middle School) due to an opening in the position, and I have formally earned the permanent position.

Ypsilanti, Michigan, United States

Ypsilanti, Michigan, United States

Ann Arbor, Michigan

The Payroll Specialist is responsible for the day to day production of a select group of payrolls. This individual will utilize processes and controls necessary for delivering a high level of service, and quality to myPay Solutions customers.Responsibilities:- Working independently to meet strict compliance deadlines to effectively deliver timely and accurate payrolls.- Utilizing expert level of payroll, tax compliance and system knowledge to administer policy and resolve issues.- Effectively managing and integrating a high volume of data from multiple sources.- Responding to client questions regarding various aspects of how and why their payroll was processed including any questions from potential clients and accountants.- Other duties/projects as requested by the department manager.Required Skills/Education/Experience:- Associate degree or higher (or equivalent work experience).- Accounting , Accounting software, or payroll processing to tax balancing experience- Excellent verbal and written communication skills.- Ability to provide a high level of client service.- Independently analyze and research complex issues and provide resolution through effective client interface and communication.- Work independently, self-directed, organized and able to meet strict deadlines.- Advanced PC knowledge - (Windows, e-mail, Excel, Word, file management, imports, uploads, interfaces).- Ability to adapt quickly within a dynamic environment.- Proven ability to interpret and apply complex payroll tax principles and wage and hour laws. - In depth knowledge of processing multi-jurisdictional taxes, benefit accruals, garnishments, and expatriates

Ann Arbor, Michigan

A Technical Support Specialist is responsible for handling phone based responsibilities and managing rotating project based duties. Job Responsibilities:- Provide exemplary client support and technical issue resolution via phone, email, or chat tool- Maintain strong knowledge on supported products- Meet performance objectives in call quality, customer satisfaction surveys, and call handling- Provide timely follow up on outstanding client issues- Effectively communicate and interact with staff assigned to assist in resolving client issues- Accurately manage and update schedule via workforce management tool, while maintaining communication with Workforce team and Team LeaderProduct Management:- Serving as secondary Call Facilitator to the staff by answering related questions and coaching in troubleshooting and resource utilization- Assisting with on-boarding after new product trainings- Handling staff on-boarding duties, such as leading post training meetings, providing feedback on calls, and answering product/procedural questions- Presenting internal product and customer service trainings, as needed- Evaluating intern and technical support representative calls for accuracy, resource utilization and appropriate call handling- Mentor / coach staff in product knowledge and project managementTraining and Consulting:- Serving as a cross departmental resource on specific products- Conducting external training / consulting/ professional services- Assisting with sales trade shows- Facilitating web-based sessions to aid new customers in implementing CS softwareKnowledge/Skills/Abilities:Strong software and hardware troubleshooting skillsAbility to self manage and work as a contributing member of a teamAbility to stay motivated in a fast paced, high pressure environmentStrong research and problem solving skillsWillingly shares relevant technical and/or industry knowledge and expertise to other resources

Technical Support Representatives are fully responsible for handling phone based and customer facing responsibilities. Phone based duties will primarily entail incoming/ outgoing calls and various call campaigns.Key Responsibilities:- Provide exemplary client support and technical issue resolution via phone- Provide exemplary client support and technical issue resolution via email as needed- Maintain strong knowledge on supported products- Meet performance objectives in call quality, customer satisfaction surveys, and call handling- Provide timely follow up on outstanding client issues- Effectively communicate and interact with staff assigned to assist in resolving client issues- Facilitate general web-based sessions to aid new customers in implementing CS software- Assist with Customer Service queues and Service Reception as neededQualifications- Strong call handling soft skills- Strong software and hardware troubleshooting skills- Ability to self manage and work as a contributing member of a team- Ability to stay motivated in a fast paced, high pressure environment- Strong research and problem solving skills- Ability to quickly learn and master technical or complex information

Ann Arbor, Michigan

To complete Eastern Michigan University’s CACREP accredited program, 600 hours of internship are required to be completed. The following duties performed were, but not limited to: • Meet weekly with students identified as requiring more support • Create 504 plans, IEP’s, and Achievement Team programming • Co-facilitate two group counselng sessions• Attended trainings specific for Cognitive Behavioral Therapy, Adolescent Health, Restorative Justice Practices, and Human Trafficking• Utilized PowerSchool for making scheduling changes during the second trimester, and putting in requests and adjustments for the third trimester • Maintained supervision with licensed professional counselor

Ypsilanti, Michigan

To complete Eastern Michigan University’s CACREP accredited program, 600 hours of internship are required to be completed. The following duties performed were, but not limited to: • Meet weekly with students identified as requiring more support • Implement and complete EDPs • Provided career exploration, crisis intervention, and individual advisement for students• Proctor for PSAT & SAT make up testing• Attended campus tour events with students (ex: Washtenaw Community College Skilled Trades Tour)• Maintained supervision with licensed professional counselor

Eastern Michigan University, Ypsilanti, Michigan

To complete Eastern Michigan University’s CACREP accredited program, 600 hours of internship are required to be completed. The following duties performed were, but not limited to: • Provided individual, couples, and group counseling• Conduct assessments & interventions • Work with clients from various multi-cultural backgrounds • Maintain a caseload based on availability and the clients’ needs• Maintained supervision with licensed professional counselor

Woodhaven, Michigan

Responsibilities and essential job functions include but are not limited to the following:- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.- Anticipates customer and store needs by constantly evaluating environment and customers for cues. - Communicates information to manager so that the team can respond as necessary to create the third Place environment during each shift.- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.- Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.- Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.- Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.- Follows health, safety and sanitation guidelines for all products.- Utilizes operational tools to achieve operational excellence during the shift.

Ann Arbor, Mi

Responsibilities and essential job functions include but are not limited to the following:- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks. Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.- Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.- Maintains a clean and organized work space so that partners can locate resources and product as needed.- Maintains regular and consistent attendance and punctuality.- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.Knowledge, Skills and Abilities- Ability to learn quickly- Ability to understand and carry out oral and written instructions and request clarification when needed- Strong interpersonal skills- Ability to work as part of a team- Ability to build relationships

Master Of Arts (M.A.), Counselor Education/School Counseling And Guidance Services

Activities and Societies: - Chi Sigma Iota, Pi Omega Chapter - PresidentI am currently a Masters Candidate at Eastern Michigan University.

Bachelor Of Science (B.S.), Social Studies

Activities and Societies: Alpha Sigma Tau Sorority, Alpha Chapter - Secretary, Vice-President, Senior Panhellenic Delegate, President.