Dean Riveral Email & Phone Number

Jersey City, Nj, Us

New York, New York, United States

Tech Sales Ascension is an online tech sales course taught directly by top-performing sales reps at public market-leading tech companies like HashiCorp & PagerDuty. I took it upon myself to invest and learn more about what it takes to succeed in tech sales from verified top performers. As a result, over the past few months, I have committed my time, energy, and resources to preparing myself for a role as an SDR to hit the ground running fast once in-role.- Attended weekly live Q&As to learn directly from top-performing tech sales professionals- Learned the fundamentals of tech sales development and how to source significant pipeline & ways to best support account executives on a day-to-day basis- Completed mock cold calls, detailed messaging, CRM, and strategic outreach exercises to hone my skills

Newtown Square, Pennsylvania, United States

- Conducted over 40 support enablement sessions for client-facing employees, promoting best practices in customer engagement and contributing to a 92% customer retention rate- Managed over 6+ CES requests weekly, providing critical support ticket information for CES actions to optimize customer journey and boost satisfaction- Facilitated 28 engagement support sessions with product architects and global leadership to align service delivery with business goals and strengthen customer relationships

XGBoost Independent Study under Villanova's Business Analytics Department

Contacted alumni, parents, and friends of Villanova via phone calls, emails, and texts, to build personal rapport, update relevant information, and acquire donations in support of the Villanova Annual Fund. Managed conversations with a high-level of professionalism and collaborated with other students in a team-oriented environment to ensure the success of fundraising and stewardship efforts.

Cebu, Central Visayas, Philippines

Villanova, Pennsylvania, United States

Engaged in three-month long program that included weekly workshops about effective leadership, communication, interpersonal intelligence and relationships. Developed network with current Villanova students and received a certificate in ethical leadership.

Bachelor Of Business Administration - Bba, Management Information Systems, Business Analytics

Activities and Societies: Involved in the Villanova MIS Society, Filipino-American Student Association, and Business in Entertainment.

Business, Management, Marketing, And Related Support Services

Sophomore Study Abroad Program in Urbino, Italy

Ib Diploma, Biology Hl, Business Hl, Psychology Hl, Lang & Lit Sl, Spanish Ab Initio Sl, Math Sl

Activities and Societies: Student Government, Model United Nations (SEOMUN XIX), International School Activities Conference Varsity Sports.