Dean Romero, Mba Email & Phone Number

Los Angeles, Ca, Us

San Jose, Ca, Us

• Led the creation, design, and implementation of Success Program Insights (SPI), a customer application for partners to enable Customer Success motions in alignment with Cisco. Grew partner participation in the platform by over 120% and increased lifecycle adoption by over 70% year over year.• Designed, developed, and piloted a next-generation, On Demand, adoption framework called Video Led Adoption (VLA), enabling Cisco customers to accelerate their technology adoption via video-led lessons and detailed implementation references. Concept drove over 1,ooo customers to the platform in the first month of deployment. o Accelerated customers through each stage of the adoption lifecycle from onboarding through implementation to optimization, walking them through each critical phase.o Provided content creators with real-time feedback allowing them to quickly pivot and address customer requirements. Cultivated a holistic understanding of content impact by incorporating qualitative metrics in addition to quantitative metrics, • Drove a multi-pronged effort to reduce complexity and increase efficiency for the Ask the Expert (ATX) program. Integrated ATX-focused metrics and supporting dashboards to drive future marketing and development programs. This drove an increase in ATX participation rates by over 500%.

Maryland Heights, Missouri, Us

Transformed World Wide Technology into a leading software company by establishing, building, and maturing the Customer Success practice. Created the EA+ industry-recognized service methodology dedicated to supporting the customer from pre-sale to renewal. • Built a high performing, execution-oriented team of over 40 software sale professionals, CSM’s and renewal analysts. Pioneered a first-of-its-kind achievement as the first Cisco Partner to surpass the milestone of $1B in annual software sales in 2020.• Led Cisco Software Sales across all partners for four out of the first five years of operation. • Devised an Adoption Services profit center, growing revenue to $5M annually at a 41% average GP within five years. • Established a groundbreaking milestone by becoming the first Cisco partner to attain Advanced Specialization status and fulfill all requisite Customer Success and Renewal Manager requirements. • Achieved Cisco Lifecycle Partner of the Year in 2016 and Cisco Software Partner of the Year in 2017.

London, Gb

• Expanded sales by $20M in the Phoenix area by adding several new sales logos to the existing client base and building relationships with organizations such as Avnet, Freeport McMoran, and On Semiconductor. Exceeded 120% of quota each year.

Mba, Finance

Bba - Accounting