Dean Russell Email and Phone Number

Develop plans to drive Microsoft 365 acquisition, activation and renewals through retail partners in the US and Canada, in addition to supporting Office software releases. Drive results in a complex business, multi-stakeholder environment – working as single point of contact for M365/Office. Collaborate closely with sales and channel marketing colleagues to deliver unified GTM plans and seamless plan execution. Be the M365 subject matter expert on the product and customer – carrying those learnings and insights forward with our internal teams and external partners (as compliant). Measure and optimize program results and provide insights from business metrics along with proposed actions. Support the M365 forecasting process by representing accurate account impact. Manage and monitor results to drive data-based insights, clarity and proactive recommendations that culminate into business impact.

Responsible for achieving sales and financial goals for twenty-seven retail locations in OH, IN and WV . In partnership with the Store leadership, create a world class customer experience and develop sales Microsoft Specialists and Best Buy sales Experts who feel empowered to serve their customers, and deliver outstanding representation of the Microsoft brand. Direct planning and execution of Microsoft Windows Stores strategies and objectives. Provide field perspective and local insights to drive innovation.

Collaborate closely with major retail customers in the development of sales and marketing plans for both software and hardware product lines targeted towards surpassing annual revenue goals.• Develop a deep understanding of customer strategic goals and objectives and implement plans that are aligned and mutually beneficial.• Accountable for aligning supply chain with promotion plans to ensure that adequate levels of supply are available.

Responsible for inspiring a team, helping customers succeed and growing the business with integrity. Professional level sales and management position capable of supporting functions on both sides of the business. Responsible for developing and maintaining commercial customer relationships and program growth. Is accountable for achieving financial metrics and maintaining service and appearance standards. Primary Responsibilities include achieving overall store sales goals and service objectives. Manage and grow commercial customer relationship sales, including building and holding team accountable to executing customer action plans.

Responsible for achieving sales and financial goals for fourteen retail locations in OH, IN, and WV which produced $25M annually. In partnership with the General Manager, created a world class employee experience and developed employees who felt empowered to serve their customers, and create their futures at Best Buy. Directed planning and execution of Services Business Group (Autotech and Precinct) strategies and objectives. Provided field perspective and local insights to drive innovation. • 1st in Territory 4 in Total Services and Top 15 in the Company for Quarters 3 and 4 of FY ’14.• Ranked 13th in the Company in Overall Services in Q3 FY ’14.• 1st in the Company in Total Services Revenue in Q3 FY ’14.• Ranked 9th in the Company in Profitable Revenue in Q3 FY ’14.• Ranked 12th in the Company overall in Q4 FY’14.• 4th in the Company in Total Services Revenue in Q4 FY ’14.• Ranked 3rd in the Company in Profitable Revenue in Q4 FY ’14.• Ranked #1 in Territory 4 and 23rd in the Company in Q1 FY ’15.

Directed sales in excess of $45M with complete P&L responsibilities of a business unit that is part of a $500M District of Best Buy. Responsible for managing a Best Buy store, end-to-end, within the standard operating platform (SOP), to maximum sustainable profitability, within the Integrated Frame (Employee, Customer, Shareholder) and through the company Values. Analyzed store’s performance indicators against company business strategies and goals and led the Assistant Manager team to develop plans to improve the business that resulted in the following:• Ranked #1 in D93 in Overall Performance and ranked 81st in the company in FY ’13.• Grew revenue and profit consistently over a five year period from $30m to $45M.• Won the Brad Anderson legacy Stock Award for the second time.• Lowered SG&A costs consistently while growing revenue and profit.• Developed three Assistant Managers to become promoted to General Manager in 3 years.

Managed one hundred person sales team focused on store profitability, through creating and sustaining positive customer and employee experience. Specifically accountable for implementing defined business group strategies, analyzing business results, creating and communicating gap management plans and for managing, coaching, and developing the Sales Supervisor team. • Consistently grew the revenue and profit of the store from $28M to $45M.• Ranked in the Top 20 stores in the company in NOP.• Consistent top performer in the company in customer satisfaction scores.• Won the Brad Anderson Legacy Stock Award.

Managed a six person full time and part time staff in partnership with the Program Director to increase listenership, market share, and station revenues. Responsible for coaching and training On Air talent, music scheduling programming, and promotions.• Ranked #1 CHR music station in Pittsburgh market.• Consistently increased listener ratings of the station every quarter.

Managed a six person full time and part time staff to increase market share and station revenues. Responsible for coaching and training On Air talent, music scheduling, programming decisions, and promotions.• Ranked #1 CHR music station in Dayton, OH.• Consistently increased ratings to reach highest level of performance in the station’s history.

Managed a ten person staff to increase market share and station revenues. Responsible for coaching and training On Air talent, music scheduling, programming decisions, and promotions.• Ranked #1music station in Erie, PA• Consistently grew market share to the highest levels in the station’s history.

Responsible for the day to day performance of Night time radio show. Responsible to ensure the proper implementation of the CHR Format and music selection. Responsible to grow show ratings quarterly.