Dean Fox Email & Phone Number

Thornhill, Ontario, Canada

Thornhill, Ontario

● Provided on-site and/or on-call support for over 9,000 users across the company.● Trained and supported users how to use and archive mail (MS Outlook).● Acted as the single point of contact to resolve end user incidents, service requests and ensure SLAs are met.● Prioritized and managed incidents, request, emails, and other day to day tasks.● Configured, installed, maintained, and troubleshooted desktop issues related to hardware, software, and peripherals.● Maintained the… Show more ● Provided on-site and/or on-call support for over 9,000 users across the company.● Trained and supported users how to use and archive mail (MS Outlook).● Acted as the single point of contact to resolve end user incidents, service requests and ensure SLAs are met.● Prioritized and managed incidents, request, emails, and other day to day tasks.● Configured, installed, maintained, and troubleshooted desktop issues related to hardware, software, and peripherals.● Maintained the IT Inventory Asset Management to track incoming assets and reduce obsolete assets.● Managed user accounts and permissions, setup email accounts and network shared folders.● Logged all incidents and end user requests, identify recurring problems, and provide necessary workarounds, fixes, and resolutions.● Maintained incident and end user request management process.● Performed other duties as assigned within the scope of the position.● Set up meeting rooms with in-person and video conference calls.● Created service desk support documentation for further support on inquiries, troubleshooting various problems, and common procedures of various software functionalities. Show less

Markham, Ontario, Canada

● Maintained, analyzed, troubleshooted and repaired computer systems, hardware, and peripherals.● Documented, maintained, upgraded, and replaced hardware and software systems regularly.● Supported and maintained user account information including rights, security, and systems groups.● Field incoming help requests from end users via both telephone and work orders in a courteous manner.● Documented all pertinent end user identification information, including name, department… Show more ● Maintained, analyzed, troubleshooted and repaired computer systems, hardware, and peripherals.● Documented, maintained, upgraded, and replaced hardware and software systems regularly.● Supported and maintained user account information including rights, security, and systems groups.● Field incoming help requests from end users via both telephone and work orders in a courteous manner.● Documented all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.● Prioritized, scheduled, and escalated problems to recommendations (when required) to the appropriately experienced technician.● Recorded, tracked, and documented the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through the final resolution.● Applied diagnostic utilities to aid in troubleshooting to ensure hardware and software system efficiency.● Accessed software updates, drivers, knowledge bases and frequently asked questions of resources on the Internet to aid in problem resolution.● Identified and learned appropriate software and hardware used and supported by the organization.● Performed hands-on fixes at the desktop level, including installing and upgrading software implementing file backups, and configuring systems and applications.● Tested fixes to ensure problems has been adequately resolved.● Performed post-resolution follow-ups on service requests.● Continuously maintained the inventory of IT assets in the Configuration Management Database. Show less

North York, Ontario, Canada

● Improved business process on removing user privileges by introducing an automated notification to users/managers and application owner if there are inactive users within a 45-day period.● Maintained/created document library of all access management process on all systems in Celestica, (i.e.: Active Directory, Lotus Notes, SAP, Matrix, Treasury Manager, Aspect, AD Domains, PORTAL, and SOX Servers).● Acted as mitigating controller between IT and business for user access privileges.●… Show more ● Improved business process on removing user privileges by introducing an automated notification to users/managers and application owner if there are inactive users within a 45-day period.● Maintained/created document library of all access management process on all systems in Celestica, (i.e.: Active Directory, Lotus Notes, SAP, Matrix, Treasury Manager, Aspect, AD Domains, PORTAL, and SOX Servers).● Acted as mitigating controller between IT and business for user access privileges.● Reviewed and analyzed 45000+ user privileges per system, and identify high-risk users, depending on their user roles.● Helped with Internal Audit’s Sarbanes Oxley (SOX) compliance initiatives including reporting, data management, and analysis.● Prepared monthly, quarterly, and annual Internal Audit reports to the Senior Management Team and the Audit Committees.● Documented process on access management on every IT system in Celestica.● Created quarterly reports on access management security for Internal Sox review.● Collaborated with managers/directors on staff management and revalidation.● Identified high-risk access and review justification from management for validation.● Reviewed, documented and evaluated internal control systems.● Communicated audit findings and propose recommendations. Show less

North York, Ontario, Canada

● Supported quarterly negotiation process for 40 Commodity Manager in all Celestica regions.● Assisted on negotiating best value prices for a commodity from external suppliers.● Created best practice documentation for RFQ strategy with Commodity Directors and Commodity Managers.● Processed improvement on collaboration between commodity teams by introducing automation.● Maintained commodity inventory strategy that supports Celestica's supply chain.● Developed forecasting… Show more ● Supported quarterly negotiation process for 40 Commodity Manager in all Celestica regions.● Assisted on negotiating best value prices for a commodity from external suppliers.● Created best practice documentation for RFQ strategy with Commodity Directors and Commodity Managers.● Processed improvement on collaboration between commodity teams by introducing automation.● Maintained commodity inventory strategy that supports Celestica's supply chain.● Developed forecasting reports for purchasing commodities from external suppliers.● Responsible for maintaining critical shortages system, resolution of price variances and regional quoting activities for Americas.● Internal/External Customer Support such as (De-expedites/Cancels, Critical Shortages)● Expertise on Inventory Management such as (supplier managed inventory - SMI penetration by year end, minimum order quantity - MOQ optimization)● Implemented Commodity Management on price uploads into SAP system.● Prepared ad-hoc reports for senior management as per request.● Provided Commodity Managers with competitive benchmarking for each quarter. Show less