Dean Thompson Email & Phone Number

Houston, Tx, Us

Tampa, Fl, Us

★ As the Co-founder of a cutting-edge cybersecurity startup, I am dedicated to developing transformative solutions that empower consumers to protect their digital lives. Our innovative product is designed to address the evolving landscape of cyber threats used by scammers to steal people's hard-earned money, providing unparalleled security and peace of mind for them and their children. We are focused on preventing retirees & veterans from being scammed by leveraging education and technology.

At Thompson Strategy Group (TSG), we believe that even the most innovative products can fail without the right early-stage guidance. That's why I founded TSG—to leverage over 30 years of B2B experience and the expertise of my extensive network of industry leaders. Our goal is to ensure companies get their go-to-market strategies right, while offering critical support in key areas such as strategic direction, negotiation, and talent acquisition. By partnering with emerging businesses, we help them navigate the complexities of growth, empowering them to achieve their full potential.★ Current Board Roles:• Full Armor• Lessns• Cinch-Ops• MindgardenAI★ Former Board Roles:• Singular Key (acquired by Ping, then Thoma Bravo)• Secuvy

Boston, Massachusetts, Us

★ Collaborate with leadership to shape strategic direction, enhancing product innovation and go-to-market strategies. ★ Provide executive-level mentorship to empower team members in their leadership journey. ★ Strengthen key partnerships and foster long-term customer relationships to drive growth and market success.

Houston, Texas, Us

★ Streamlined Sales Operations: Successfully consolidated 4 sales teams from various acquisitions into highly specialized, high-performance units: • High-velocity team closing approximately 500 new logos per month. • Inside-sales team targeting SMBs with an average revenue of $5.5k-$7k ARR. • Enterprise sales team with an average sales price of $200k ARR.★ Innovative Sales Strategy: Formed a "Sales Champion" team, utilizing a cutting-edge, AI-driven sales process to target key products, resulting in a 287% increase in pipeline generation and enhanced penetration into both new and existing accounts.★ Product Launch Success: Spearheaded the introduction of a new product, generating $2.8M in revenue during the first year and $5.3M within just the first three quarters.★ Exponential Pipeline Growth: Boosted the enterprise customer pipeline from $2.7M to $16.1M year-over-year, representing an impressive 479% increase.★ Revenue Expansion: Drove a 256% growth in new business bookings compared to the previous year.★ Operational Excellence: Instituted standardized processes for contract negotiation, pipeline management, and forecasting, optimizing sales efficiency and predictability.

Houston, Texas, Us

★ Spearheaded sales efforts for existing customers, launching the company’s first renewal program, which significantly enhanced customer retention and recurring revenue.★ Led strategic growth initiatives, leveraging insights from a McKinsey study to streamline the cash-to-close process, resulting in improved operational efficiency and profitability.★ Established and built the Customer Success organization, implementing innovative customer health metrics to predict renewals and proactively address potential churn.★ Oversaw all customer-facing teams, including Technical Support, Delivery, and Customer Success, driving a unified approach to customer experience and service delivery, which boosted satisfaction and long-term loyalty.

San Francisco, California, Us

Spearheaded the creation and leadership of a robust customer experience organization, seamlessly integrating customer success, renewals, professional services, and technical support. Delivered significant business impact by optimizing customer satisfaction and driving revenue growth through strategic cross-functional leadership.★ Exceeded $54M in existing customer bookings, achieving 103% of the target in 2020.★ Maintained a 95 CSAT score, reflecting high customer satisfaction and loyalty.★ Achieved 43% professional services margins, ensuring high profitability.★ Drove 109%+ net customer retention, fostering long-term partnerships.★ Led the company's M&A efforts and long-term strategic planning, positioning Centrify for a successful $815M acquisition.Consistently hit EBITDA targets, increasing by over 40%, through the development of playbooks, best practices, and automated processes that enhanced retention and expanded sales within the customer base.Transformed the renewals function into a high-performing Customer Success Team without increasing operational costs:★ Established a Utah-based cross-selling team that drove additional revenue from existing customers.★ Integrated Customer Success Engineers to tackle complex technical retention challenges.★ Developed data-driven customer health metrics across key touchpoints, accurately predicting renewals and proactively identifying at-risk customers.

San Francisco, California, Us

★ Led Centrify through a pivotal 6-month transition as Interim CEO, crafting and implementing a comprehensive strategic plan that positioned the company for significant growth. Partnered with Thoma Bravo to identify and onboard a permanent CEO, ensuring a smooth leadership transition. This strategic alignment and leadership resulted in Centrify's successful $815M acquisition by TPG.

San Francisco, California, Us

★ Spearheaded global pre-sales and post-sales initiatives, driving a remarkable revenue growth from $3M to over $100M, solidifying the company’s position in a competitive market.★ Designed and implemented innovative, custom metrics within Salesforce.com, enhancing pipeline management efficiency by 25%, resulting in improved sales forecasting and resource allocation.★ Consistently recognized for excellence in performance by qualifying for the prestigious President’s Club in 12 out of 14 years, underscoring a strong commitment to driving results.★ Collaborated with a top 10 global retailer to conceptualize and launch a groundbreaking secure communication product, enabling trusted inter-system communications that helped navigate the challenges of a recession.★ Secured a multi-year IDIQ (Indefinite Delivery, Indefinite Quantity) contract with the U.S. intelligence community, representing over $20 million in revenue and significantly contributing to the company’s recovery and growth during economic downturns.★ Streamlined the contract negotiation process, reducing average turnaround time from three months to less than three weeks, greatly enhancing customer satisfaction and operational efficiency.

Houston, Texas, Us

★ Oversaw a High-Performing Team: Managed a diverse team of 100+ sales engineers and enablement staff, driving an impressive $213M+ in global revenue during fiscal year 2005.★ M&A Integration Leadership: Played a pivotal role in leading due diligence efforts and integration teams for multiple acquisitions valued at over $3B, ensuring seamless transitions and operational continuity.★ Revenue Growth: Achieved a 30% increase in security revenues, positioning the company as a leader in the cybersecurity market.★ Innovative Sales Methodology: Spearheaded the implementation of Value-Based Selling as the cornerstone of the global marketing and sales strategy, resulting in a 20% improvement in sales closure rates.★ Training Effectiveness: Launched a global Learning Management System that measured the effectiveness of sales and technical training, leading to a 20% boost in pipeline management efficiency.★ Bi-Annual Sales Conferences: Coordinated and delivered bi-annual sales meetings (NetIQ University) for over 500 employees, focusing on product releases and new sales strategies to enhance team performance.★ Cross-Functional Collaboration: Led a cross-functional team comprising sales, engineering, product management, technical support, and quality assurance to successfully close all $1M quarterly deals in the sales pipeline.★ OEM Opportunities Oversight: Evaluated and approved all OEM opportunities and acquisitions, ensuring strategic alignment with corporate goals.★ Dedicated Technical Account Management: Established a dedicated Technical Account Management team for strategic accounts, resulting in a 25% increase in maintenance renewals.★ Enhanced Sales Productivity: Developed compelling customer-facing sales presentations and technical demos that accelerated the qualification process, boosting field sales productivity by 30%.

Houston, Texas, Us

★ Leadership in Systems and Security Sales: Spearheaded the sales engineering team for the Central U.S. region and the Webtrends product line, fostering a high-performance culture that prioritized excellence and innovation.★ Significant Revenue Contributions: Orchestrated the achievement of over $44M in new license revenue over two fiscal years, driving $24M and $20M in new license sales in fiscal years 2002 and 2003, respectively, through strategic initiatives and targeted sales tactics.★ Talent Development & Retention: Developed and implemented a comprehensive hiring and retention program that ensured 100% retention of key sales personnel, a model that was successfully adopted across North America to maintain high team morale and performance.★ Strategic Cross-Functional Collaboration: Cultivated strong partnerships across functions, aligning sales strategies with product development to enhance solution relevance and market fit, ultimately driving sustained growth and customer satisfaction.

Gb

★ Strategic Partnerships: Cultivated robust partnerships with industry leaders, including Microsoft, 3Com, and NetIQ, to enhance product sales and showcase PwC’s service delivery capabilities, driving a remarkable 30% increase in qualified leads.★ Rapid Group Growth: Successfully expanded the ESM consulting group by an impressive 400% within just three months, achieving an exceptional 85% consultant utilization rate—a testament to strategic recruitment and operational efficiency.★ IT Strategy Development: Collaborated closely with senior IT executives at Anderson Windows to design and implement a comprehensive three-year information technology roadmap, aligning IT initiatives with business goals and driving sustainable growth.

★ Led a 35-member enterprise consulting team, achieving $7M in annual sales, surpassing targets by 27%.★ Increased customer base and revenue by over 150% for two consecutive years.★ Forged strategic partnerships with XcelleNet & Microsoft, boosting business segments by 30% in the first year.★ Awarded Partner of the Year by XcelleNet & Microsoft for outstanding performance and collaboration.